Host/Cashier

OTH Hotels Resorts • Gettysburg, PA

4d • Onsite

About The Position

The Host/Cashier welcomes and seats guests in a professional, friendly, and efficient manner, creating a positive first impression and supporting a smooth dining experience. The role manages reservations, coordinates guest flow, and maintains an organized seating process to support restaurant operations. As the first point of contact for guests, the Host/Cashier helps deliver exceptional hospitality and service standards.

This property-based role operates in a fast-paced restaurant environment with frequent movement, guest interaction, and coordination with front-of-house and kitchen teams. The environment may include noise, uneven surfaces, and occasional slippery or high-traffic areas. The position requires strong communication and organizational skills and a consistently positive, professional demeanor.

Requirements

• High school diploma or equivalent.
• At least 1 year of restaurant or hospitality experience.
• Excellent communication and interpersonal skills.
• Pleasant, positive, and professional demeanor.
• Strong customer service and guest engagement skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of seating flow, table management, and guest rotation principles.
• Ability to handle reservations and phone inquiries professionally.
• Familiarity with restaurant and property services and amenities.
• Strong organizational skills and attention to detail.
• Ability to maintain cleanliness and presentation standards.
• Team-oriented approach and willingness to assist across departments.
• Ability to stand and walk frequently or constantly throughout the shift and remain on feet for the entire shift.
• Ability to bend, reach, crouch, balance, and perform gross motor movements frequently; sit, push or pull, and use fine motor skills occasionally.
• Ability to frequently lift or carry up to 25 lbs. and occasionally lift up to 50 lbs.
• Ability to safely navigate high-traffic entry and dining areas.

Nice To Haves

• Experience in guest-facing or front-of-house roles.
• Food safety training.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Seat guests promptly while balancing table availability and section rotation.
• Present menus and ensure they are clean and presentable.
• Maintain an accurate waitlist and clearly communicate wait times.
• Handle reservations in person and by phone professionally.
• Coordinate seating to support efficient table turnover and guest satisfaction.
• Communicate with kitchen and service staff to manage guest flow.
• Monitor table status and section assignments throughout service.
• Answer phones and respond to guest inquiries professionally.
• Provide information about restaurant offerings, property amenities, and services.
• Maintain knowledge of resort events, dining options, and promotions.
• Assist with guest requests and help maintain a welcoming environment.
• Keep the host stand, podium, menus, coat check, and surrounding entry areas clean, stocked, organized, and presentable.
• Maintain a polished and professional appearance.
• Assist restaurant staff with guest-related needs and support other food and beverage departments when needed.
• Contribute to smooth restaurant operations during peak service periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED