Host/Cashier-Drago's
About The Position
The Host/Cashier provides guest service in a restaurant at Drago’s, following departmental and property policies and procedures. The role greets and seats guests, manages waiting lists or reservations, communicates wait times, and helps coordinate restaurant flow. It also operates the cash register or point-of-sale system, handles payments and refunds as directed, and maintains financial controls. The Host/Cashier supports restaurant staff, helps maintain dining and serving areas, responds to service issues, and shares information about casino events and locations. The position requires professionalism, confidentiality, and availability for a schedule that may include nights, weekends, holidays, and overtime.
Requirements
- High school diploma or equivalent.
- Excellent customer service and interpersonal skills.
- Ability to maintain a high level of confidentiality and professionalism.
- Excellent written and verbal communication skills; fluency and literacy in English.
- Ability to operate a P.O.S. system and/or adding machine and make change.
- Basic math skills, including adding, subtracting, multiplying, and dividing.
- Ability to collaborate and communicate effectively with team members at all organizational levels.
- Ability to maintain a high level of energy and take a proactive and strategic approach to issues.
- Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
Nice To Haves
- Prior customer service experience in a fast-paced environment is preferred.
- Previous cash handling experience is a plus.
Responsibilities
- Follow departmental and property policies and procedures regarding guest service standards.
- Greet guests courteously, arrange seating according to guest preferences and table availability, and monitor the room atmosphere.
- Quote accurate wait times and manage guest waiting lists or reservations according to established procedures.
- Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
- Operate a cash register or P.O.S. system, process sales and payments accurately, provide correct change, and account for cash, charge, and complimentary sales according to procedure.
- Maintain the integrity of financial controls and responsibilities.
- Know the restaurant menu, including food descriptions, prices, add-ons, and beverages.
- Give cash refunds or credit memorandums as directed by a supervisor or manager.
- Coordinate and control restaurant flow; assign stations to servers and bus persons.
- Supervise the restaurant when the Restaurant Supervisor or Manager is absent.
- Assist wait staff and bus persons as needed, including refilling drinks, bussing tables, and attending to guest needs.
- Resolve service issues according to established guidelines.
- Ensure dining and serving areas are set up and maintained according to standards.
- Know and promote current casino events and programs, and give guests directions to casino areas.
- Answer the telephone professionally.
- Maintain strict confidentiality in company matters.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may be available depending on position.
- 401(k) matching may be available depending on position.
- Annual performance bonus may be available depending on position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
