Busser

Black Bear Diner•Houston, TX

About The Position

At Black Bear Diners, a family-friendly restaurant concept serving homemade food and offering friendly service since 1995, Server Support Team members help ensure guests have a positive and welcoming experience. The Host/Cashier/Busser accommodates seating requests, greets and seats guests, manages wait lists, offers menus, and checks table presentation. The role also supports servers and service stations, maintains cleanliness, handles takeout orders and payments, resets tables, and performs assigned side work. Team members must follow company appearance and uniform standards and be available to fill in as directed by the restaurant manager or immediate supervisor. Duties may be adjusted or reassigned by management, including for reasonable accommodation or other reasons.

Requirements

Patience.
Good sense of humor.
Enthusiasm.
Ability to remain calm under pressure.
Ability to multitask.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to work in a standing position for long periods.
Ability to reach, bend, and stoop, and frequently lift up to 50 pounds.
Ability to perform frequent reaching above and below waist level, including chest and shoulder level.
Ability to use both hands for frequent to continuous manual tasks, including pushing, pulling, handling, gripping, and fine finger controls.
Ability to walk with frequent hip flexion and perform bending, squatting, and stooping for cleaning activities.
Ability to climb step stools for cleaning projects as needed.
Ability to work in environments with frequent exposure to cold or below-freezing temperatures and high heat, including walk-in refrigerators, freezers, and ovens.

Responsibilities

Accommodate special seating requests whenever possible.
Greet arriving guests warmly and promptly.
Seat guests according to their preferences while balancing customer flow across service stations.
When immediate seating is unavailable, record guest names and party sizes, provide estimated wait times, and call guests when tables become available.
Offer guests menus upon seating and inspect tables for proper presentation and completeness.
Relay messages to servers as needed.
Maintain clean entrances, lobbies, dining rooms, and restrooms.
Assist servers with maintaining and stocking service stations.
Transport bus tubs of dirty dishes to the dish room when needed.
Clean and reset tables promptly; clean chairs, booths, and surrounding carpet.
Take food and beverage orders from guests requesting takeout and enter orders into the point-of-sale system.
Process payments correctly and efficiently and close checks.
Thank guests for visiting and invite them to return.
Perform assigned side work at the start and end of each shift.
Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.
Comply with company appearance and uniform standards.