Busser

Black Bear Diner•Tempe, AZ

5d•Onsite

About The Position

At Black Bear Diners, a family-friendly restaurant concept serving homemade food since 1995, a Host/Cashier/Busser is part of the Server Support Team and helps ensure guests have a positive, friendly experience. The role involves greeting and seating guests, managing wait lists, supporting servers, maintaining cleanliness, handling takeout orders and payments, and performing assigned side work. The employee must meet company appearance and uniform standards and be available to help maintain smooth restaurant operations as directed by the restaurant manager or immediate supervisor. The position requires working flexible hours, including nights, weekends, and holidays. It involves prolonged standing and walking, frequent reaching, manual dexterity, bending and squatting, cleaning, climbing step stools as needed, and frequently lifting up to 50 pounds. The employee may be exposed to cold or below-freezing temperatures and high heat.

Requirements

Patience.
A good sense of humor.
Enthusiasm.
Ability to remain calm under pressure.
Ability to multitask.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for long periods and frequently lift up to 50 pounds.
Ability to reach, bend, stoop, squat, and climb step stools as needed.
Ability to perform frequent manual tasks with both hands, including pushing, pulling, handling, gripping, and fine finger controls.
Ability to work around cold or below-freezing temperatures and high heat.

Responsibilities

Accommodate special seating requests whenever possible.
Greet arriving guests warmly and promptly.
Seat guests according to their preferences while balancing customer flow among service stations.
When immediate seating is unavailable, record guests’ names and party sizes, provide estimated wait times, and call guests when tables become available.
Offer menus upon seating and inspect tables for proper presentation and completeness.
Relay messages to servers as needed.
Maintain clean entrances, lobbies, dining rooms, and restrooms.
Assist servers with maintaining and stocking service stations.
Transport bus tubs of dirty dishes to the dish room when needed.
Clean and reset tables promptly, including cleaning chairs, booths, and surrounding carpet.
Take food and beverage orders from guests requesting takeout and enter orders into the point-of-sale system.
Process payments accurately and efficiently and close checks.
Thank guests for their visit and invite them to return.
Perform assigned side work at the start and end of each shift.
Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.
Comply with company appearance and uniform standards.