Busser

Black Bear Diner•West Valley City, UT

About The Position

At Black Bear Diners, a family-friendly restaurant serving homemade food and providing friendly service since 1995, the Host/Cashier/Busser is part of the Server Support Team and helps ensure guests have a positive, friendly experience. The role includes welcoming and seating guests, handling wait lists and takeout orders, processing payments, maintaining clean guest and service areas, and supporting servers and restaurant operations. The position requires compliance with company appearance and uniform standards and the ability to work flexible hours, including nights, weekends, and holidays. Duties and responsibilities may change or be reassigned by management, including for reasonable accommodation or other reasons.

Requirements

Patience.
Good sense of humor.
Enthusiasm.
Ability to remain calm under pressure.
Ability to multitask.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for long periods and perform frequent reaching, manual dexterity, walking with hip flexion, bending, squatting, and stooping.
Ability to frequently lift up to 50 pounds.
Ability to climb step stools for cleaning projects as needed.
Ability to work with frequent exposure to cold or below-freezing temperatures and high heat.

Responsibilities

Accommodate special seating requests whenever possible.
Greet arriving guests warmly and promptly.
Seat guests according to their preferences while balancing customer flow in service stations.
When seating is limited, record guests’ names and party sizes, provide estimated wait times, and notify guests when tables become available.
Offer menus when seating guests and inspect tables for proper presentation and completeness.
Relay messages to servers as needed.
Maintain clean entrances, lobbies, dining rooms, and restrooms.
Assist servers with maintaining and stocking service stations.
Transport bus tubs with dirty dishes to the dish room when needed.
Clean and promptly reset tables, chairs, booths, and surrounding carpet.
Take food and beverage orders from guests requesting takeout and enter orders into the point-of-sale system.
Process payments correctly and efficiently and close checks.
Thank guests for visiting and invite them to return.
Perform assigned side work at the start and end of each shift.
Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.
Comply with company appearance and uniform standards.