$25 Hospitality Security Supervisor (Ann)

Northeast Security•Boston, MA

19d

About The Position

Northeast Security, Inc. is hiring a Hospitality Security Supervisor for the Boston, Massachusetts area. The supervisor leads and supports assigned security officers, oversees service quality and compliance, responds to incidents and client concerns, and coordinates with site management, clients, and Northeast Security leadership. The role also involves maintaining records, managing attendance and shift coverage, and supporting officer onboarding, coaching, and recruiting. The posting identifies this as a part-time position in its opening, while its closing statement says it is full-time. The stated pay rate is $25. The listed schedule is Sunday 6 a.m.–2 p.m. and Saturday–Sunday 2 p.m.–10 p.m. The schedule may also include evenings or night shifts and weekends or holidays, as determined and scheduled annually. Applicants must complete drug screening and a criminal background check; positions are subject to eligibility, availability, background screening, drug testing, and orientation requirements.

Requirements

Minimum of 3 years of security experience.
2–3 years of previous security supervisor experience.
Customer service experience.
High school diploma or GED equivalent.
Ability to communicate clearly and effectively in English, both written and verbal.
Neat and professional appearance.
Dependable means of transportation.
Applicants are required to complete drug screening and a criminal background check.
Excellent customer service skills and service-delivery orientation.
Ability to answer phone calls and monitor security and concierge personnel to ensure guest services are satisfactory.
Client management skills.
Strong leadership skills and knowledge of supervisory practices, procedures, and security operations.
Ability to provide positive direction and motivate performance.
Strong attention to detail and written and verbal communication skills.
Ability to show responsibility and friendliness toward clients and residents.
Professionalism and ability to solve conflicts and problems.
Ability to multitask and self-manage in a dynamic environment.
Knowledge of company policies and procedures.
Ability to maintain effective relationships across company and client organizations.
Maintain the highest ethical and professional standards.

Nice To Haves

Hospital security experience is highly preferred.

Responsibilities

Supervise, train, and support assigned security officers to ensure consistent quality service.
Conduct site inspections and ensure compliance with Northeast Security, client, and regulatory standards.
Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
Maintain accurate daily activity logs, post orders, and incident reports.
Monitor and manage attendance, scheduling, and shift coverage.
Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
Serve as the point of contact between site management, clients, and Northeast Security leadership.
Ensure officers maintain professional appearance, conduct, and performance.
Support recruiting and onboarding efforts for new officers as required.
Promote a culture of safety, integrity, and accountability across all shifts.
Perform other duties as required by the client or Northeast Security, Inc.