Hospitality Revenue Management Director

San Manuel Casinos•Highland, CA

About The Position

The Hospitality Revenue Management Director reports to the Vice President of Operations and Hospitality Asset Management and serves as a strategic business partner to the Office of the Chief Gaming Officer. The role develops and executes revenue optimization strategies across the hospitality portfolio, working with executive leadership and cross-functional stakeholders to drive revenue performance, profitability, market-share growth, and long-term asset value through data-driven decision-making, commercial strategy, and operational alignment. Leadership is exercised through influence, expertise, and cross-functional collaboration rather than direct people management. The Director oversees hospitality revenue streams that include hotel rooms and suites, food and beverage, spa, retail, golf, entertainment, and other ancillary resort operations. The role establishes and advances revenue management practices through marketing intelligence, pricing strategies, forecasting, distribution channels, and revenue optimization tools. It is accountable for maximizing profitability, enhancing asset value, and achieving revenue objectives consistent with ownership’s strategic and financial goals. The position works primarily in a climate-controlled office and requires travel to meetings, trade shows, and conferences. Evening, weekend, and holiday shifts may be required. The role involves a fast-paced, high-demand environment, sedentary work, frequent computer and office-equipment use, and occasional lifting or moving of objects up to 40 pounds. The employee may be exposed to fumes or airborne particles, including secondhand smoke.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, Economics, Finance, or STEM-based studies; related, relevant, or direct experience may be considered in lieu of the stated minimum educational requirements.
At least six years of progressive experience in hotel revenue management or hotel operations, including responsibility for developing and executing revenue strategies for hotel properties.
Advanced knowledge of hospitality revenue management, including pricing strategy, inventory optimization, forecasting, demand management, market segmentation, distribution strategy, and profitability optimization across multiple revenue streams.
Strong commercial and financial acumen, with the ability to translate operational, marketing, and market dynamics into revenue growth, profitability, and asset-value enhancement.
Strong analytical and quantitative skills, including financial modeling, demand forecasting, pricing analysis, competitive benchmarking, market-share evaluation, and performance measurement.
Ability to interpret complex data and communicate actionable insights through executive-level reporting, presentations, and strategic recommendations.
Demonstrated success driving revenue growth and maximizing profitability in hospitality, gaming, resort, lodging, or similarly complex customer-focused environments, including resort-style operations with diverse amenities.
Advanced proficiency with revenue management, reservation, property management, business intelligence, and reporting systems, including RMS, CRS, PMS, channel management, and analytics platforms.
Strong understanding of digital distribution and commercial optimization, including OTAs, GDS, metasearch, channel management, rate parity, content management, and demand-generation strategies.
Ability to influence senior leaders and cross-functional stakeholders and drive alignment and execution across Operations, Marketing, Sales, Digital, Finance, Gaming, and other business functions.
Excellent leadership, communication, presentation, and project-management skills, including the ability to manage multiple priorities, lead complex initiatives, and present recommendations to executive leadership and ownership.
Ability to balance strategic vision with operational execution and use emerging technologies, business intelligence, and revenue optimization tools to improve forecasting accuracy, commercial performance, guest engagement, and long-term results.
Ability to work in a fast-paced, high-demand environment and meet the physical requirements described in the posting, with reasonable accommodation as applicable.

Nice To Haves

Experience serving as a property, cluster, or corporate revenue leader.
Experience supporting luxury, lifestyle, or resort destinations.

Responsibilities

Develop and execute portfolio-wide revenue strategies covering pricing, inventory management, channel optimization, demand generation, and business mix.
Maximize revenue, profitability, market share, and asset performance across branded and independent hospitality assets, and align execution across commercial and operational teams.
Develop and manage annual budgets, long-range forecasts, revenue plans, and financial projections using historical performance, market trends, pace analysis, displacement data, competitive intelligence, and financial modeling.
Analyze portfolio performance, customer demand, segmentation, market conditions, STR reporting, competitive positioning, and revenue drivers; identify risks and opportunities and monitor market share.
Provide executive leadership and ownership with performance reporting, forecasts, actionable insights, and strategic recommendations.
Oversee pricing strategies, distribution channels, inventory controls, promotional initiatives, yield management, and revenue-mix optimization across revenue-generating business units.
Establish, implement, and continuously improve revenue management processes, governance standards, operating procedures, reporting frameworks, technologies, and analytical tools.
Ensure revenue management practices support consistency, scalability, operational efficiency, data integrity, and organizational and ownership objectives.
Partner with Sales, Marketing, Digital, Operations, Finance, and executive leadership to align revenue initiatives, evaluate strategic opportunities, lead enterprise-wide projects, and drive adoption of revenue strategies.
Support organizational priorities, sustainable growth, profitability, and long-term asset value creation.
Perform other duties as assigned to support efficient department operations.