Hospitality Revenue Management Director

San Manuel Band of Mission Indians•Highland, CA

About The Position

The Hospitality Revenue Management Director reports to the Vice President of Operations and Hospitality Asset Management and serves as a strategic business partner to the Office of the Chief Gaming Officer. The role develops and executes revenue optimization strategies across the hospitality portfolio, working with executive leadership and cross-functional stakeholders to drive revenue performance, profitability, market share growth, and long-term asset value through data-driven decisions, commercial strategy, and operational alignment. The Director provides leadership through expertise, influence, and collaboration rather than direct people leadership. The position oversees hospitality revenue streams including hotel rooms and suites, food and beverage, spa, retail, golf, entertainment, and other ancillary resort operations. It advances revenue management practices through marketing intelligence, pricing, forecasting, distribution channels, and revenue optimization tools, and is accountable for achieving revenue objectives aligned with ownership’s strategic and financial goals. The position is primarily based in a climate-controlled office and requires travel to meetings, trade shows, conferences, and San Manuel properties. Evening, weekend, and holiday shifts may be required. The role involves working in a fast-paced, high-demand environment and includes sedentary work, frequent computer use, and occasional lifting of up to 40 pounds. The employee may be exposed to fumes or airborne particles, including secondhand smoke.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, Economics, Finance, or STEM-based studies, or related, relevant, and/or direct experience in lieu of the stated minimum education requirement.
At least six years of progressive experience in hotel revenue management or hotel operations, including responsibility for developing and executing revenue strategies for hotel properties.
Advanced knowledge of hospitality revenue management, including pricing strategy, inventory optimization, forecasting, demand management, market segmentation, distribution strategy, and profitability optimization across multiple revenue streams.
Strong commercial and financial acumen and the ability to translate operational, marketing, and market dynamics into revenue growth, profitability, and asset value enhancement.
Exceptional analytical and quantitative skills, including financial modeling, demand forecasting, pricing analysis, competitive benchmarking, market-share evaluation, and performance measurement.
Ability to interpret complex data and communicate actionable insights through executive-level reporting, presentations, and strategic recommendations.
Demonstrated success driving revenue growth and maximizing profitability in hospitality, gaming, resort, lodging, or similarly complex customer-focused environments, including resort-style operations with diverse amenities.
Advanced proficiency with revenue management, reservation, property management, business intelligence, and reporting systems, including RMS, CRS, PMS, channel management, and analytics platforms.
Strong understanding of digital distribution and commercial optimization, including OTAs, GDS, metasearch, channel management, rate parity, content management, and demand generation strategies.
Ability to influence senior leaders and cross-functional stakeholders and drive execution across Operations, Marketing, Sales, Digital, Finance, Gaming, and other functions.
Excellent leadership, communication, presentation, and project management skills; ability to manage multiple priorities, lead complex initiatives, and present recommendations to executive leadership and ownership.
Ability to balance strategic vision with operational execution and use emerging technologies, business intelligence, and revenue optimization tools to improve forecasting, commercial performance, guest engagement, and business results.
Ability to work evenings, weekends, and holidays when required and in a fast-paced, high-demand environment.
Ability to meet the physical requirements of the role, including sitting, walking, standing, computer use, and occasional lifting of up to 40 pounds; sufficient mobility, hearing, speech, vision, and endurance for the described duties and travel.

Nice To Haves

Experience serving as a property, cluster, or corporate revenue leader is strongly preferred.
Experience supporting luxury, lifestyle, or resort destinations is highly preferred.

Responsibilities

Develop and execute portfolio-wide revenue strategies for pricing, inventory management, channel optimization, demand generation, and business mix.
Maximize revenue, profitability, market share, and asset performance across branded and independent hospitality assets, aligning commercial and operational teams.
Develop and manage annual budgets, long-range forecasts, revenue plans, and financial projections using historical performance, market trends, pace analysis, displacement data, competitive intelligence, and financial modeling.
Analyze portfolio performance, customer demand trends, segmentation, market conditions, STR reporting, competitive positioning, revenue drivers, risks, and opportunities; monitor market share.
Provide executive leadership and ownership with actionable insights, performance reporting, forecasts, and strategic recommendations.
Oversee pricing strategies, distribution channels, inventory controls, promotional initiatives, yield management, and revenue mix optimization.
Establish and improve revenue management processes, governance standards, operating procedures, reporting frameworks, technologies, and analytical tools, ensuring consistency, scalability, efficiency, and data integrity.
Partner with Sales, Marketing, Digital, Operations, Finance, and executive leadership to align revenue initiatives, evaluate strategic opportunities, lead enterprise-wide projects, and drive adoption of revenue strategies.
Perform other duties as assigned to support efficient department operations.
Travel to attend meetings, trade shows, conferences, and events at San Manuel properties as required.