Hospitality & Membership Manager

Staccato 2011•Pahrump, NV

About The Position

The Hospitality & Membership Manager grows and retains membership at Staccato Vegas, an approximately 550-acre experience center in Pahrump, and ensures members and guests receive a premium experience. The role owns the member journey from initial inquiry and tour through sign-up, onboarding, renewal, and long-term loyalty, while leading hospitality for members, corporate groups, partners, and VIP guests at the Ranch. The manager owns membership sales and corporate accounts; welcomes and onboards new members; manages renewals, retention, billing requests, member records, and reporting; and transitions legacy members to current membership levels. The position also sells, plans, and hosts corporate outings, private groups, VIP visits, partner visits, and member events. It oversees the on-site clubhouse and check-in experience, coordinates with Retail on member pistol-purchase benefits, develops standard procedures, collaborates with the Texas ranch and internal teams, and ensures guest safety and compliance.

Requirements

Proven record of selling memberships, packages, or premium experiences against monthly targets.
Warm, polished, calm hospitality with high-value guests, executives, and corporate clients.
Strong follow-through and ability to manage multiple inquiries, events, and member issues reliably.
Comfort using POS, booking, and CRM systems such as Celerant, FareHarbor, HubSpot, or similar; Asana; and Microsoft 365.
Careful and accurate handling of member and billing data.
Ability to interpret membership reports, identify cancellation and renewal trends, and act on them.
Clear, professional written and spoken communication.
Ability to work effectively with front desk, range, and retail teams without direct authority over them.
Genuine interest in shooting sports and the Staccato brand.
High school diploma or GED.
3 to 5 years of experience in membership sales, private club or resort hospitality, or event sales.
Valid driver's license.
U.S. citizenship and successful completion of drug screening and background checks.
Ability to work evenings, weekends, and holidays to support members and events.
Ability to stand and walk for long periods, including on uneven ground, and lift up to 25 pounds.
Ability to work indoors and outdoors in desert heat, cold, and wind, with regular exposure to gunfire noise; hearing and eye protection are required on the range.
Exceptional attendance, reliability, honesty, integrity, positive attitude, and strong work ethic.

Nice To Haves

Bachelor's degree in Hospitality, Business, Marketing, or a related field.
Experience at a private club, country club, shooting range, or luxury hospitality venue.
Working knowledge of firearms and shooting sports.
NRA, USCCA, or similar firearms certification.

Responsibilities

Manage the Staccato Vegas membership pipeline from initial inquiry through signed membership, responding to inquiries within one business day, recording outreach in the inquiry tracker and CRM, conducting tours and range visits, and converting prospects to membership.
Sell and manage corporate memberships, maintain account contacts and renewal dates, and update corporate member rosters in the POS as companies change.
Conduct a New Member Welcome Call with each new member, send the welcome email and member number, enroll eligible members in Staccato Care, and book their first class or experience.
Manage retention, renewals, aging and past-due accounts, pauses, cancellations, prorations, refunds, and save conversations; ensure cancellations and renewals are processed consistently across systems.
Maintain accurate membership information in the Staccato Hub and Celerant POS, reconcile membership counts with Finance monthly, report membership and event metrics weekly to the Director of Community & Retail, and provide membership slides for board updates.
Transition remaining legacy members to current membership levels while clearly explaining benefits and protecting goodwill.
Sell, plan, and host corporate outings and private groups; quote pricing, create itineraries, confirm headcounts and guest details, and manage bookings in Asana and FareHarbor in coordination with Range Operations, instructors, and food service.
Plan and host VIP, partner, industry, law enforcement, and Staccato leadership visits, coordinating range time, equipment, lunch, and transportation.
Create a year-round calendar of member-only events, including range days, competitions, training days, and social events.
Oversee the clubhouse and on-site check-in experience, including waivers, guest passes, group lunch pre-orders, the member lounge, and patio; recognize members and resolve concerns on site.
Coordinate with Retail on the Staccato pistol buying experience, member pricing, and member-only discounts, and direct purchase leads to the appropriate team.
Write and maintain procedures for inquiry follow-up, welcome calls, cancellations, and group bookings, and share them with front desk and range staff.
Collaborate with the Staccato Ranch Texas membership team, Marketing, Customer Service, and Finance on referrals, pricing, policies, and joint promotions.
Ensure guests complete waivers and check-in, follow range rules and company policy, and that firearm purchases comply with federal and Nevada requirements; immediately escalate safety or conduct concerns.