Hospitality & Membership Manager

Nevada PF LLC•Pahrump, NV

2d•Onsite

About The Position

The Hospitality & Membership Manager grows and retains membership at Staccato Vegas, the company’s roughly 550-acre experience center in Pahrump, and ensures premium visits for members and guests. The role owns the full member journey, from initial inquiry and tour through enrollment, renewal, and long-term loyalty, while leading hospitality for members, corporate groups, partners, and VIP guests at the Ranch. The manager sells and administers individual and corporate memberships; onboards members; handles retention, renewals, and billing matters; maintains membership records and reporting; and transitions legacy members to current membership levels. The role also sells, plans, and hosts corporate outings and private groups, VIP and partner visits, and member programming. It oversees the on-site clubhouse and check-in experience, coordinates membership-related retail activity, maintains service procedures, collaborates with teams at the Texas ranch and across the company, and ensures guest safety and compliance. The position requires work indoors and outdoors at an active range, including exposure to desert weather and gunfire noise. Hearing and eye protection are required on the range. The role involves standing and walking for extended periods, including on uneven ground, and lifting up to 25 pounds. Evening, weekend, and holiday work is required, with occasional travel to Staccato Ranch Texas.

Requirements

Proven record of selling memberships, packages, or premium experiences against monthly targets.
Warm, polished, and calm hospitality skills with high-value guests, executives, and corporate clients.
Strong follow-through and ability to manage numerous inquiries, events, and member issues without losing track of them.
Comfort with POS, booking, and CRM systems such as Celerant, FareHarbor, HubSpot, or similar; Asana; and Microsoft 365, with care and accuracy in membership and billing data.
Ability to interpret membership reports, identify cancellation and renewal trends, and act on them.
Clear, professional written and spoken communication.
Ability to work effectively with front desk, range, and retail teams without direct authority over them.
Genuine interest in the shooting sports and Staccato brand; working knowledge of firearms and shooting sports is strongly preferred.
High school diploma or GED.
Three to five years of experience in membership sales, private club or resort hospitality, or event sales.
Valid driver's license.
U.S. citizenship and successful completion of drug screening and background checks.
Positive attitude, strong work ethic, reliability, honesty, integrity, initiative, and commitment to continual improvement and teamwork.
Ability to stand and walk for long periods, including on uneven ground, and lift up to 25 pounds.
Ability to work evenings, weekends, and holidays and to work indoors and outdoors in desert heat, cold, and wind; hearing and eye protection are required on the range.

Nice To Haves

Bachelor's degree in Hospitality, Business, Marketing, or a related field.
Experience at a private club, country club, shooting range, or luxury hospitality venue.
NRA, USCCA, or similar firearms certification.
Working knowledge of firearms and shooting sports.

Responsibilities

Own the Staccato Vegas membership sales pipeline from inquiry through signed membership, responding to inquiries within one business day, tracking outreach in the inquiry tracker and CRM, conducting tours and range visits, and converting prospects.
Sell and manage corporate membership accounts, including maintaining member rosters, contacts, and renewal dates in the POS.
Onboard new members by conducting welcome calls, sending welcome emails and member numbers, enrolling eligible members in Staccato Care, and booking an initial class or experience.
Manage retention, renewals, aging and past-due accounts, pauses, cancellations, prorations, refunds, save conversations, and consistent processing across systems to prevent billing errors.
Maintain accurate membership records in Staccato Hub and Celerant POS, reconcile monthly counts with Finance, report weekly membership and event metrics to the Director of Community & Retail, and provide membership slides for board updates.
Transition legacy members to current membership levels while clearly explaining benefits and protecting goodwill.
Sell, plan, and host corporate outings and private groups; quote pricing, create itineraries, confirm headcounts and guest details, and coordinate bookings through Asana and FareHarbor with Range Operations, instructors, and food service.
Plan and host visits for VIP guests, manufacturers, industry partners, law enforcement groups, and Staccato leadership, including range time, equipment, lunch, and transportation.
Develop a year-round calendar of member-only events, including range days, competitions, training days, and social events.
Manage the clubhouse and on-site check-in experience, including waivers, guest passes, group lunch pre-orders, the member lounge, and patio; resolve member concerns on site.
Coordinate with Retail on the Staccato pistol buying experience, member pricing, and member-only discounts, and route purchase leads to the appropriate team.
Write and maintain standard procedures for inquiry follow-up, welcome calls, cancellations, and group bookings; share them with front desk and range staff.
Collaborate with the Staccato Ranch Texas membership team, Marketing, Customer Service, and Finance on referrals, pricing, policies, and joint promotions.
Ensure guests complete waivers and check-in, follow range rules and company policy, and firearm purchases comply with federal and Nevada requirements; immediately escalate safety or conduct concerns.