Membership Manager

US Fitness Holdings•Newport News, VA

About The Position

The Membership Manager leads the member experience and supports day-to-day club operations. The role focuses on member satisfaction, membership enrollment, prospect conversion, and helping members stay engaged and make progress. The manager builds relationships, supports tailored onboarding, generates local leads, and contributes to club marketing while maintaining high standards for service, safety, and club appearance.

Requirements

High school diploma or GED.
CPR/AED certification, or willingness to obtain it within 30 days.
Strong communication, sales, and people-management skills.
Organized, punctual, and customer-focused, with a friendly and professional presence.
Comfort with basic computer systems, including MS Office and CRM or sales-tracking systems.
Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

Two or more years of sales experience preferred.

Responsibilities

Build strong member relationships and guide members through tailored onboarding.
Proactively follow up with members to support their progress and engagement.
Recruit, convert, and retain members to meet monthly membership goals.
Host club tours, convert prospects, and ensure successful onboarding.
Generate local leads and support club marketing.
Track leads, appointments, and referrals in the CRM.
Maintain high standards for member service, safety, and club appearance.
Lead from the Front and assist with day-to-day club operations.

Benefits

Complimentary club membership and guest privileges.
Discounts on training, spa services, programs, and apparel.
Employee referral bonus.
In-house certification and continuing education.
For full-time employees only: medical, dental, vision, and life insurance; 401(k); and paid time off.
Opportunities to grow into leadership roles across the expanding club network.

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