Membership Manager

US Fitness Holdings • Reston, VA

2d

About The Position

The Membership Manager leads the member experience by maintaining member satisfaction, driving membership enrollment, and supporting day-to-day club operations. The role builds relationships with members, provides tailored onboarding, and follows up proactively to support progress and engagement. It also includes giving club tours, converting prospects, generating local leads, supporting marketing, and tracking activity in a CRM. The Membership Manager helps maintain standards for member service, safety, and club appearance while leading from the front in club operations.

Requirements

• High school diploma or GED.
• CPR/AED certification, or willingness to obtain it within 30 days.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused, with a friendly, professional presence.
• Comfort with basic computer systems, including MS Office and CRM or sales-tracking systems.
• Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

• Two or more years of sales experience.

Responsibilities

• Build strong relationships with members.
• Guide members through tailored onboarding and follow up proactively to support their progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and help with day-to-day club operations.

Benefits

• Complimentary club membership and guest privileges.
• Discounts on training, spa services, programs, and apparel.
• Employee referral bonus.
• In-house certification and continuing education.
• For full-time employees only: medical, dental, and vision insurance; life insurance; 401(k); and paid time off.
• Opportunities to grow into leadership roles across the expanding club network.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED