Hospitality Manager

LAZ Parking California • Palm Springs, CA

8h • Onsite

About The Position

LAZ‘s Hospitality Division is seeking an exceptional leader to oversee the arrival and departure experience at one of Palm Springs' premier luxury lifestyle destinations, located in the heart of downtown. This iconic property blends modern luxury with the energy and culture that make Palm Springs a world-renowned destination. This is far more than a traditional valet operation. As the Hospitality Experience Manager, you will lead a highly visible guest services team responsible for creating seamless, personalized first and last impressions through an integrated operation combining valet, bell, door, and house car services. Every guest interaction is an opportunity to elevate the experience, anticipate needs, and deliver service that exceeds expectations. We're looking for a creative, innovative hospitality professional who is passionate about luxury service, embraces operational excellence, and enjoys developing unique guest experiences that distinguish the property from the competition. If you thrive in a fast-paced, high-touch environment and enjoy inspiring teams to deliver memorable service, we'd love to meet you.

Requirements

• Two or more years of management experience in luxury hospitality, hotels, restaurants, guest services, valet, or related service industries.
• Experience leading teams in a fast-paced, guest-focused environment.
• Strong financial and operational management experience preferred.
• Valid driver's license required.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Bachelor's Degree in Hospitality, Business, or a related field, or equivalent leadership experience.

Responsibilities

• Lead all valet, bell, and door operations while delivering a seamless luxury arrival and departure experience.
• Create personalized service moments that enhance every guest interaction.
• Continuously identify innovative ways to elevate guest satisfaction and differentiate the property's hospitality experience.
• Maintain exceptional service standards aligned with luxury hospitality expectations and brand standards.
• Ensure operational excellence through efficient staffing, communication, and execution.
• Partner closely with hotel leadership to support operational initiatives and guest satisfaction goals.
• Resolve guest concerns promptly while creating positive service recoveries.
• Recruit, develop, coach, and mentor Assistant Managers, Supervisors, Leads, and frontline team members.
• Foster a culture built around accountability, collaboration, recognition, and continuous improvement.
• Conduct daily pre-shift meetings focused on safety, guest service, operational priorities, and team engagement.
• Identify high-potential employees and develop future hospitality leaders.
• Promote LAZ Parking's culture of hospitality, professionalism, and operational excellence.
• Build and maintain strong working relationships with hotel leadership and executive management.
• Participate in daily operational meetings with hotel management.
• Ensure all contractual service expectations and performance standards are consistently achieved.
• Collaborate on initiatives that enhance both the guest experience and operational efficiencies.
• Manage daily operations to maximize revenue while controlling labor and operating expenses.
• Prepare and review financial reports, budgets, forecasting, and operational performance metrics.
• Ensure payroll accuracy, scheduling efficiency, and compliance with wage and hour regulations.
• Monitor business trends and recommend operational improvements and revenue-enhancing opportunities.
• Ensure accurate reporting of operational data and audit compliance.
• Champion a culture where safety is a core operational value.
• Lead safety training and ensure compliance with all LAZ and hotel safety initiatives.
• Manage incident reporting, claims investigations, guest follow-up, and risk mitigation.
• Maintain compliance with company policies and operational procedures.

Benefits

• This is an opportunity to lead one of the most visible guest-facing departments within one of Palm Springs' premier luxury lifestyle hotels.
• You'll have the ability to shape the guest experience, develop a talented hospitality team, introduce innovative service enhancements, and make a lasting impact at a destination recognized for exceptional hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree