Hospitality Manager

Neighborly Ops LLC•Thousand Oaks, CA

2d•$72,500 - $90,000•Onsite

About The Position

Neighborly is seeking a Hospitality Manager to lead front-of-house operations and ensure exceptional guest experiences. This role involves coaching and developing team members, driving sales, managing costs, and maintaining brand standards in a fast-paced, growing startup environment. The ideal candidate is a proactive leader passionate about hospitality, people development, and creating a positive, inclusive culture where both guests and team members feel valued.

Requirements

2+ years of restaurant leadership experience
Strong guest service and team leadership experience
Ability to work nights, weekends, and holidays
Restaurant leadership experience
High-volume restaurant experience
Strong communication and interpersonal skills
A genuine passion for hospitality
A sense of urgency without sacrificing the guest experience
A collaborative leadership style
Experience coaching and developing teams

Nice To Haves

High-volume restaurant experience
Restaurant365 (R365) experience is a plus

Responsibilities

Leading all front-of-house operations
Coaching, developing, and inspiring hospitality team members
Creating an exceptional guest experience during every shift
Driving sales while managing labor and operating costs
Leading daily pre-shift meetings and team communication
Resolving guest concerns with empathy and professionalism
Monitoring speed of service and operational execution
Hiring, onboarding, training, and developing future leaders
Maintaining cleanliness, organization, and brand standards
Building systems and continuously improving operational processes
Creating a culture where both guests and team members feel seen, valued, and excited to come back