Hospitality Management Intern-Lodging

Theodore Roosevelt Medora Foundation•Medora, ND

2d•Onsite

About The Position

The Hospitality Management Intern is a summer seasonal member of the lodging team who rotates among several Theodore Roosevelt Medora Foundation (TRMF) hotels and motel properties in Medora. The internship provides hands-on experience in front desk operations, property management systems, guest relations, and concierge services while delivering excellent customer service throughout each guest’s stay. The position works in guest-facing hotel and motel environments across several TRMF properties. It uses computers, phones, property management systems, payment equipment, and other standard front desk tools. Work may involve moving between assigned properties and interacting with guests in busy indoor and outdoor settings. The role may require extended hours, including evenings, weekends, and holidays. TRMF is a premier tourism operation and 501(c)(3) nonprofit organization that welcomes hundreds of thousands of guests each year through entertainment, historical, and educational attractions. It is located in Medora, North Dakota, near Theodore Roosevelt National Park. TRMF’s Life Skills Center is a central operations hub with a dining room, fitness center, and spaces for music, studying, learning, prayer, reflection, and social connection. Employees can experience the surrounding Badlands through activities such as stargazing, biking, and exploring the Medora area. TRMF provides equal employment opportunity and reasonable accommodation for qualified individuals with disabilities.

Requirements

Currently enrolled in a Hospitality Management degree program or a closely related hospitality field.
Excellent verbal and written communication skills in English.
Positive, professional attitude with strong interpersonal and teamwork skills.
Dependable, punctual, and prepared for each scheduled shift.
Guest-focused, service-oriented approach with sound judgment and tact.
Strong attention to detail and ability to prioritize and multitask in a fast-paced environment.
Adaptability to work at multiple properties and learn new procedures and technology.
Ability to accept feedback, follow directions, and work independently when appropriate.
Willingness and ability to work a summer seasonal schedule that may include early mornings, evenings, weekends, holidays, and special events.
Ability to regularly talk or hear, stand, and walk; frequently balance, bend, and use hands and arms repetitively; and occasionally sit, climb, grasp, lift, and carry up to 25 pounds and at times up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
Ability to work extended hours, including evenings, weekends, and holidays, as required.

Nice To Haves

Bilingual ability.
Previous hotel, motel, front desk, customer service, or other hospitality experience; preferred but not required.
Experience with a property management system (PMS); training will be provided to candidates willing and able to learn.

Responsibilities

Rotate among several TRMF hotels and motel properties to support front desk operations.
Welcome guests and provide attentive, professional customer service.
Complete check-in and checkout tasks and maintain accurate reservation and guest information.
Process reservations, room assignments, payments, and final bills accurately using the property management system, point-of-sale system, and other front desk technology.
Serve as a concierge by recommending and promoting Medora dining, entertainment, attractions, and activities.
Respond promptly to guest questions, requests, and concerns; troubleshoot issues and involve the appropriate team member when needed.
Maintain current knowledge of TRMF properties, room offerings, policies, and Medora amenities.
Keep front desk, lobby, and shared guest areas neat, organized, and welcoming.
Follow TRMF lodging procedures, uniform standards, and appearance expectations.
Perform other related duties as assigned.