Hospitality Management Intern-Lodging
About The Position
The Hospitality Management Intern is a summer seasonal member of the lodging team who rotates among several TRMF hotels and motel properties in Medora. The internship offers hands-on experience in front desk operations, property management systems, guest relations, and concierge services while providing excellent customer service throughout each guest’s stay. The position works in guest-facing hotel and motel environments across several TRMF properties in Medora. It involves using computers, phones, property management systems, payment equipment, and other standard front desk tools, and may require moving between assigned properties and interacting with guests in busy indoor and outdoor settings. TRMF is located in Medora, North Dakota, near Theodore Roosevelt National Park. Its Life Skills Center includes a dining room, fitness center, and spaces for music, studying, learning, prayer, reflection, and social connection.
Requirements
- Currently enrolled in a Hospitality Management degree program or a closely related hospitality field.
- Excellent verbal and written communication skills in English.
- Positive, professional attitude with strong interpersonal and teamwork skills.
- Dependable, punctual, and prepared for each scheduled shift.
- Guest-focused, service-oriented approach with sound judgment and tact.
- Strong attention to detail and ability to prioritize and multitask in a fast-paced environment.
- Adaptability to work at multiple properties and learn new procedures and technology.
- Ability to accept feedback, follow directions, and work independently when appropriate.
- Willing and able to work a summer seasonal schedule that may include early mornings, evenings, weekends, holidays, and special events.
- Able to meet the position’s physical demands, including regularly talking or hearing, standing, and walking; frequently balancing, bending, and using hands and arms repetitively; and occasionally sitting, climbing, grasping, lifting, and carrying up to 25 pounds and at times up to 50 pounds.
- Required vision abilities include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.
- Able to work extended hours, including evenings, weekends, and holidays, as required.
Nice To Haves
- Bilingual ability.
- Previous hotel, motel, front desk, customer service, or other hospitality experience.
- Experience with a property management system (PMS). Training will be provided to candidates who are willing and able to learn.
Responsibilities
- Rotate among several TRMF hotels and motel properties to support front desk operations.
- Welcome guests and provide attentive, professional customer service.
- Complete check-in and checkout tasks and maintain accurate reservation and guest information.
- Process reservations, room assignments, payments, and final bills accurately using the property management system (PMS), point-of-sale system, and other front desk technology.
- Serve as a concierge by recommending and promoting Medora dining, entertainment, attractions, and activities.
- Respond promptly to guest questions, requests, and concerns; troubleshoot issues and involve the appropriate team member when needed.
- Maintain current knowledge of TRMF properties, room offerings, policies, and Medora amenities.
- Keep front desk, lobby, and shared guest areas neat, organized, and welcoming.
- Follow TRMF lodging procedures, uniform standards, and appearance expectations.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
