Hospitality Intern

JSX • Dallas, TX

4d • $17 - $20

About The Position

The Hospitality Intern will support JSX's Hospitality team in developing and enhancing services, amenities, and experiences for premium air travel. The internship provides practical exposure to aviation hospitality, Customer experience initiatives, onboard service coordination, hospitality program development, and Customer feedback analysis. The intern may also support Station operations and observe how Crewmembers deliver service in a Customer-facing airport environment.

This role is intended for a college student interested in hospitality, business, or aviation. The internship runs from May 18 through August 7, 2027. Compensation is $16.80–$19.80. Internship benefit eligibility may vary based on employment classification and applicable plan terms.

Requirements

• Currently enrolled in college and completing sophomore or junior year.
• Pursuing a degree in Hospitality Management, Business, or a related field.
• Strong interest in hospitality, customer service, and the aviation industry.
• Excellent organizational skills and attention to detail.
• Ability to work effectively independently and as part of a team.
• Strong interpersonal and communication skills.
• Willingness to learn new processes, support different projects, and contribute in a fast-paced team environment.
• Ability to collaborate with cross-functional teams and interact professionally with Crewmembers and Customers.
• Enthusiasm for delivering exceptional service and supporting a premium Customer experience.
• Customer-focused, hospitality-minded, detail-oriented, organized, collaborative, communicative, curious, adaptable, proactive, and entrepreneurial.

Nice To Haves

• Participation in extracurricular activities, campus organizations, or student leadership programs.
• Previous internship, part-time employment, volunteer experience, or academic projects related to hospitality, customer service, or business.
• Experience in hospitality, hotels, restaurants, travel, aviation, or other service-oriented environments.
• Exposure to Customer feedback collection, service improvement initiatives, or event coordination.
• Demonstrated interest in premium hospitality, guest experience, or service operations.

Responsibilities

• Assist with developing, coordinating, and implementing hospitality programs and services that enhance the JSX Customer experience.
• Support initiatives to maintain consistent service standards and improve hospitality offerings.
• Collect, organize, and review Customer feedback to identify trends, service opportunities, and areas for improvement.
• Assist with coordinating onboard hospitality services, including catering, refreshments, and amenities.
• Collaborate with Hospitality and operational teams to support consistent, high-quality service across the JSX network.
• Participate in projects focused on Customer satisfaction and a seamless travel experience.
• Prepare reports, presentations, and project materials for hospitality initiatives and internal discussions.
• Work with cross-functional teams to understand how departments contribute to the Customer journey.
• Occasionally assist with Station operations, interact with Customers, and support daily airport activities.
• Contribute ideas, observations, and recommendations to strengthen hospitality programs and service offerings.
• Perform other responsibilities as assigned; duties may change in response to business needs or other circumstances.

Benefits

• Free non-revenue standby travel on JSX.
• Deeply discounted standby travel on other major domestic and international airlines for the intern and qualifying immediate family.
• 401(k) match of 50% of the first 8%, subject to applicable plan terms and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed