Hospitality Coordinator

Ricoh•Philadelphia, PA

7d•Onsite

About The Position

The Hospitality Coordinator provides customer-focused onsite service in a legal office environment. The role supports legal matter workflows, reproduction and document services, office and meeting-room operations, and facilities needs. It requires professionalism, careful handling of confidential and time-sensitive materials, and flexibility to assist with a range of service and building functions. The work may involve tight deadlines, occasional overtime, copier and fax machine noise, toner, temperature changes, and physical activity including moving items weighing up to 50 pounds.

Requirements

High school diploma or GED.
At least one year of relevant work experience.
Basic computer skills, including proficiency with the MS Office Suite.
Strong communication skills.
Ability to thrive in a fast-paced, customer-centric environment.
Ability to work independently and flexibly to complete projects.
Troubleshooting and problem-solving skills.
Ability to read and comprehend written technical information.
Excellent customer relations and verbal communication skills.

Nice To Haves

Previous experience in copy jobs or related fields.
Basic knowledge of electronics and copier equipment repair.
Working knowledge of copier and related equipment.
Knowledge of shipping and receiving procedures and basic electronics.

Responsibilities

Deliver customer service by responding to inquiries, coordinating service calls, and managing job requests.
Troubleshoot equipment and promptly escalate technical issues for resolution.
Coordinate with team members to complete jobs and support building functions.
Assist with meeting-room setups, light maintenance, and reception duties as needed.
Follow safety protocols when handling equipment and materials.
Handle confidential, time-sensitive documents.
Maintain logs for billing and reporting, including understanding chargebacks for work, supplies, and hours.
Distribute incoming mail and packages, office supplies, and fax transmissions.
Deliver completed reproduction work to designated areas.
Perform scanning, file conversion, file naming, and encryption tasks.
Perform batch printing using Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers and respond to errors or troubleshoot copy machines.
Maintain service logs and stock and organize convenience copier areas.
Manage firm conference rooms, meeting rooms, and visitor offices.
Assist facilities with box moves, office moves, and light maintenance duties.
Perform occasional cleaning duties.
Understand legal matter workflows and legal documents, including closing binders, depositions, transcripts, briefs, addendums, filings, discovery, and judgments.
Assist with scheduling equipment, labor, and supplies for offsite trials.
Maintain professionalism and office etiquette in a legal services environment.