Project Coordinator - Hospitality

Tempur Sealy International•Trinity, NC

3d•$36,000 - $51,000

About The Position

The Project Coordinator is responsible for ensuring order accuracy, maintaining proactive communication, and coordinating effectively between Sales, customers, and manufacturing to support accurate and timely order execution. The role monitors order status and backorders, coordinates delivery schedules, maintains order and delivery information in the ERP and tracking systems, and helps resolve delivery and invoicing issues.

Responsibilities

Monitor daily backorder reports, coordinate with manufacturing to determine estimated availability, and communicate updates to Sales and customers.
Enter delivery schedules into the ERP 3–4 weeks before the first scheduled delivery date.
Maintain accurate and up-to-date delivery contact and location information in the ERP.
Distribute Delivery Schedules and Delivery Questionnaires to manufacturing and coordinate resolution of questions or concerns with Sales, customers, and manufacturing.
Ensure all order holds and outstanding issues are resolved before entering delivery schedules.
Close completed orders in the applicable tracking system and verify that all line items have been fully invoiced.
Maintain accurate and current order information in the tracking system, including order updates, revisions, delivery details, and outstanding issues.
Research and resolve delivery discrepancies and invoicing issues in a timely manner, coordinating with appropriate teams as needed.
Provide Bills of Lading (BOLs) to customers upon request.
Maintain proactive communication with Sales, customers, and manufacturing regarding order status, delivery changes, backorders, and issues that may affect order fulfillment.