Community & Hospitality Coordinator

Heyday Skincare Corporate•Los Angeles, CA

12h•Onsite

About The Position

The Community & Hospitality Coordinator is a part-time role with a consistent presence in Heyday’s flagship Manhattan studio, primarily supporting the front of house. The role provides hospitality to clients across in-person, phone, and online interactions; helps clients understand promotions, memberships, and future appointments; supports product sales and studio operations; and helps ensure smooth check-in and check-out experiences. Additional duties may include onboarding and training front-of-house team members, maintaining a consistent client experience, sharing studio insights with Marketing, creating social media content, and participating in local events and community initiatives.

Requirements

Hospitality and client experience skills, with attention to detail.
Confidence using social media to spotlight authentic stories.
Flexibility, collaboration, and energy for working in a studio environment.
Ability and enthusiasm to serve as a consistent brand ambassador for Heyday.

Nice To Haves

A natural ability to connect with people.

Responsibilities

Provide high-level hospitality to clients in person, over the phone, and online.
Educate clients about promotions, memberships, and future appointments.
Demonstrate product knowledge, assist with restocking, and support product sales and returns.
Support estheticians with smooth client check-in and check-out experiences.
Help maintain the shop, including sanitizing and preserving Heyday’s aesthetic.
As needed, assist with onboarding and training new front-of-house team members.
As needed, act as a hospitality lead to help maintain a consistent, elevated client experience.
As needed, liaise with Marketing by sharing studio insights and helping ensure promotions are activated.
As needed, support social media efforts by creating authentic, engaging content.
As needed, participate in local events and grassroots initiatives to build community presence.