Community & Hospitality Coordinator
About The Position
The Community & Hospitality Coordinator is a part-time role with a consistent presence in Heyday’s flagship Manhattan studio, primarily focused on front-of-house support. The coordinator provides a high level of hospitality to clients in person, by phone, and online; educates clients about promotions, memberships, and future appointments; demonstrates product knowledge; supports product sales and returns; and helps ensure smooth check-in and check-out experiences. The role also includes restocking and maintaining the studio’s appearance and cleanliness. As needed, the coordinator may help onboard and train front-of-house team members, act as a hospitality lead to keep the client experience consistent, share studio insights with Marketing and help activate promotions, create social media content, and participate in local events and grassroots initiatives to build community presence. The role is suited to someone who enjoys connecting with people, is detail-oriented and collaborative, and is comfortable representing the Heyday brand in the studio.
Requirements
- Hospitality and client-experience skills, with attention to detail.
- Confidence using social media to spotlight authentic stories.
- Flexibility and collaboration, and energy for working in a studio environment.
- Ability and interest in serving as a consistent brand ambassador for Heyday.
- Enjoys connecting with people.
Responsibilities
- Provide high-level hospitality to clients in person, over the phone, and online.
- Educate clients on promotions, memberships, and future appointments.
- Demonstrate product knowledge and assist with product restocking, sales, and returns.
- Support Estheticians with smooth client check-in and check-out experiences.
- Help with daily shop upkeep, including sanitizing and maintaining Heyday’s aesthetic.
- Assist with onboarding and training new front-of-house team members, as needed.
- Act as a hospitality lead to help ensure a consistent, elevated client experience.
- Liaise with Marketing by sharing studio insights and ensuring promotions are activated.
- Support social media efforts by creating authentic, engaging content.
- Participate in local events and grassroots initiatives to build community presence.
Benefits
- Competitive hourly wage
- $5 facials
- Friends & Family service discounts
- 35% product discount
- Paid sick time
- Medical, dental, and vision benefits for full-time employees
- Paid time off for full-time employees
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
