Hospitality Coordinator

Ricoh Americas Holdings•Philadelphia, PA

6d•Onsite

About The Position

The Hospitality Coordinator provides customer service and operational support in a legal services environment. The role coordinates service requests, troubleshoots equipment, supports reproduction and document-handling work, and helps maintain conference rooms, visitor offices, and copier areas. It requires professionalism and office etiquette, particularly when handling confidential, time-sensitive documents. The position may also assist with meeting-room setups, reception duties, facilities tasks, and occasional cleaning.

Requirements

High school diploma or GED.
At least one year of relevant work experience.
Basic computer skills, including proficiency with the MS Office Suite.
Strong communication skills and ability to work in a fast-paced, customer-centric environment.
Ability to work independently and flexibly to complete projects.
Troubleshooting and problem-solving skills, including the ability to read and comprehend written technical information.
Excellent customer relations and verbal communication skills.

Nice To Haves

Previous experience in copy jobs or related fields.
Working knowledge of copiers and related equipment.
Basic knowledge of electronics and copier equipment repair.
Knowledge of shipping and receiving procedures.

Responsibilities

Address customer inquiries, coordinate service calls, and manage job requests.
Troubleshoot equipment and promptly escalate technical issues for resolution.
Collaborate with team members to deliver completed jobs and support building functions.
Occasionally assist with meeting-room setups, light maintenance, and reception duties.
Follow safety standards and protocols when handling equipment and materials.
Handle confidential, time-sensitive documents.
Maintain logs for billing and reporting, including understanding workflows for charging work, supplies, and hours to the firm or clients.
Distribute incoming mail and packages, office supplies, and fax transmissions.
Deliver completed reproduction work to designated delivery areas.
Perform scanning, file conversion, file naming, encryption, and batch printing using Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers and respond to errors or troubleshoot copy machines.
Maintain service logs and stock and organize convenience copier areas.
Manage firm conference rooms, meeting rooms, and visitor offices.
Assist with scheduling equipment, labor, and supplies for offsite trials.
Assist facilities with box moves, office moves, and light maintenance duties.
Perform occasional cleaning duties and periodic overtime when required.
Understand legal documents such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, and judgments.