Hospitality Coordinator

Bethany Children's Health Center•Bethany, OK

3d•Onsite

About The Position

The Hospitality Coordinator creates a welcoming, compassionate and positive experience for patients, families, visitors and guests at Bethany Children's Health Center. The position coordinates day-to-day hospitality operations, supports and guides Guest Relations team members, and helps ensure consistent, high-quality service throughout the hospital. Responsibilities span hospitality services, conference center operations, guest relations activities and gift shop operations. Working collaboratively with hospital departments and the Guest Relations team, the coordinator anticipates needs, addresses concerns, coordinates resources and identifies opportunities to enhance the patient and family experience. The role promotes service excellence through positive interactions, teamwork and consistent follow-through that reflects the health center's mission and core values.

Requirements

Associate's degree required; an equivalent combination of relevant education, training and industry experience may be considered in lieu of a degree.
2 or more years of experience in hospitality, guest services or patient experience, customer service and/or project management is strongly preferred.
Experience coordinating team activities, supporting staff or overseeing operational functions is preferred.
Experience in retail operations or inventory management is preferred.

Nice To Haves

Bachelor's degree in hospitality, Healthcare Administration, Communications or a related field.
Customer service or hospitality training.
Trauma-informed care training.
Project management certification or training.
Experience coordinating team activities, supporting staff or overseeing operational functions.
Experience in retail operations or inventory management.

Responsibilities

Coordinate day-to-day hospitality services to create an organized and welcoming experience for patients, families, visitors and guests.
Manage conference center reservations, room scheduling and setup logistics; coordinate with internal departments to prepare meeting and event spaces.
Maintain accurate documentation, communication and follow-up for reservations and hospitality requests.
Identify and address operational needs involving hospitality spaces, guest amenities and visitor services, and proactively address guest needs and logistical challenges.
Ensure hospitality areas and services reflect the health center's mission, values and service standards.
Support the Guest Relations team's daily activities and operational needs, serving as a resource and providing guidance to promote consistent service.
Assist with team scheduling, daily assignments and coverage, as well as onboarding, orientation and training of new team members.
Reinforce service expectations, communication standards and hospitality practices; guide team members handling concerns, service recovery and challenging guest interactions.
Communicate operational updates, concerns and improvement opportunities to the Director of Patient & Guest Experience.
Identify ways to improve team coordination, workflows and the overall guest experience; assist with service recovery and timely, compassionate resolution of guest concerns.
Monitor guest feedback, identify trends and communicate opportunities for improvement.
Coordinate and oversee day-to-day hospital gift shop operations, including inventory, purchasing, ordering, stocking, merchandising and vendor relationships.
Monitor gift shop sales, inventory levels and operational expenses.
Coordinate gift shop staffing schedules and volunteer support, as applicable.
Maintain an appealing, organized and welcoming gift shop; identify merchandise opportunities for patients, families, employees and visitors.
Monitor gift shop customer service and support a positive shopping experience.
Perform other duties as assigned.