Events & Hospitality Coordinator

Douglas County Libraries•Castle Rock, CO

1d•$20 - $25

About The Position

The Events & Hospitality Coordinator supports externally booked room reservations at Douglas County Libraries (DCL), reporting to the Events & Hospitality Supervisor. The role provides high-quality customer experiences by coordinating event logistics, facilitating technology and audiovisual services, and providing on-site support. The coordinator works with community customers and cross-functional teams to plan and deliver events consistent with DCL service standards. The position coordinates customer events from planning and setup through on-site hosting and follow-up, serves as an event liaison, and helps ensure DCL facilities are safe, secure, and ready for use. It also supports daily civic-space reservations, branch calendars, customer communications, and signature events. Employees are expected to exemplify DCL’s values of welcoming to all, continual growth, and authentic relationships.

Requirements

Associate degree.
Two years of administrative support or customer service experience.
Valid Colorado Driver’s License, good driving record, and reliable vehicle for travel to a variety of Douglas County locations.
Basic skills in Microsoft 365 or other productivity, collaboration, and cloud-based services software, and ability to learn and apply new technologies.
Reliable transportation between all DCL locations.
Vision of 20/40 or better in either eye, with or without corrective lenses, and a total combined horizontal field of vision of at least 120 degrees.
Physical ability, stamina, mobility, and manual dexterity to support a 7-day-a-week operation.
Ability to work at computer stations for extended periods, access and transport materials up to 50 pounds, participate in meetings and events at varied locations and times, and read text as small as 8-point font.

Nice To Haves

Bachelor’s degree in hospitality, event management, marketing, or a related field.
A combination of experience and education will be considered.

Responsibilities

Coordinate logistics for external customer events, including planning, setup, technology, on-site hosting, and post-event follow-up.
Serve as an on-site liaison, provide responsive support during and after business hours, anticipate client needs, and resolve issues in real time.
Maintain knowledge of DCL branch facilities and ensure safety, security, and building readiness during events, particularly outside standard operating hours.
Collaborate with staff, volunteers, and porters; supervise volunteers for special event packages; and ensure event spaces are reset and cleaned after use.
Represent DCL professionally and deliver customer-focused experiences through effective communication and teamwork.
Build and maintain relationships with external contacts and represent the organization to customers, the public, government, and other external sources.
Communicate effectively with internal and external customers using verbal and written communication.
Identify complex problems, evaluate options, resolve problems, and remediate conflict.
Provide responsive customer service in person, by telephone, and through the online reservation process; collect accurate information, handle inquiries and correspondence, and draft event contracts.
Assist with daily branch civic-space use, including on-site room reservations, site and branch calendar maintenance, and event communications.
Represent DCL and work at signature events.
Develop proficiency in relevant industry and organizational technology.
Participate in DCL’s performance feedback process and meet departmental expectations, policies, and procedures.
Perform other duties as assigned.

Benefits

Enrollment in Colorado PERA as a PERA Member Employer.
Medical, dental, and vision health care plans.
Voluntary accident, critical illness, short-term, and long-term insurance plans.
Life and accidental death and dismemberment coverage.
401(k) and 457 plans through CO PERA.
Legal-ID Shield.
Holiday pay.
Paid time off.
Sick time off.
Leaves of absence for qualifying events.