Bilingual Hospitality and Events Coordinator

ACH Child and Family Services•Fort Worth, TX

About The Position

The Bilingual Hospitality and Events Coordinator helps create a welcoming and professional experience for guests, visitors, staff, vendors, and community partners. The role coordinates meetings and events at the Hickman Center and provides Welcome Center receptionist coverage as needed. It supports the Hospitality and Events Manager with events, customer interactions, and occasional projects, and assists Spanish-speaking visitors and callers. The position requires professionalism, discretion, strong customer service and phone skills, and respect for diverse cultural and socioeconomic backgrounds. Responsibilities include coordinating event reservations and logistics; preparing pricing information and quotes; arranging room setups, catering, technology, and supplies; supporting events on site; and keeping event spaces clean and ready for guests. The coordinator also handles front-desk duties, calls, visitor greetings, calendars, records, mail and deliveries, office tasks, supplies, and facility or maintenance requests. The role may cross-train to assist with Fort Worth Laundry billing and perform other related duties. Occasional evening and weekend work may be required based on event schedules. The position involves frequent computer use and typing, extended sitting, and physical tasks such as standing, walking, bending, kneeling, carrying supplies, and setting up tables and chairs. Occasional driving to obtain catering or event supplies may be needed.

Requirements

High school diploma or equivalent.
Two years of work-related experience.
Bilingual Spanish proficiency.
Excellent phone etiquette, customer service, and people skills.
Strong attention to detail and organizational abilities.
Proficiency in Microsoft Office and related software.
Experience with spreadsheets, databases, and paper and digital filing.
Ability to manage a multi-line phone system.
No felony convictions or criminal offenses involving a child.
Must be at least 21 years old and have a valid Texas Driver’s License.
Must be able to drive a company vehicle.

Responsibilities

Follow ACH Child and Family Services' Code of Ethics and maintain confidentiality regarding training, personnel, and client records.
Help coordinate meetings, trainings, conferences, Board meetings, and special events at the Hickman Center.
Serve as a contact for staff, community partners, and visitors seeking meeting or event space.
Provide event pricing information, prepare quotes, and confirm reservations.
Coordinate room setup, catering, technology, and other event needs; set up food and beverage stations.
Ensure meeting and event spaces are clean, organized, and ready for guests; provide on-site event support.
Monitor event staff and communicate concerns or follow-up needs to the Hospitality and Events Manager.
Schedule third-party event staff and review invoices for accuracy.
Report maintenance needs and facility concerns; submit maintenance requests for the Hickman Center and office equipment as needed.
Cross-train to assist with Fort Worth Laundry billing and assist with special projects assigned by the Hospitality and Events Manager.
Provide Welcome Center front-desk coverage, including during lunch breaks, PTO, and unexpected absences.
Answer, screen, and direct calls; take messages using a multi-line phone system.
Greet visitors and direct them appropriately while providing excellent customer service.
Manage calendars, meeting schedules, and room reservations using Outlook.
Maintain employee contact lists, photos, security badge records, and security-related records and databases.
Use agency databases and security systems while maintaining confidentiality.
Keep brochures, intake packets, applications, and other materials stocked and available.
Handle incoming and outgoing mail, packages, and deliveries and distribute items to appropriate departments and parties.
Perform filing, copying, scanning, data entry, and other routine office duties.
Assist Spanish-speaking visitors and callers as needed and manage gate and door schedules.
Monitor inventory, order supplies, and keep the Hickman Building stocked.
Tidy the kitchen and refrigerator areas in the Welcome Center or Hickman Center as needed.
Facilitate meetings and events by assisting with lunch orders, technology, copies, setup, and resetting spaces afterward.
Perform other related duties assigned to ensure workplace efficiency.