Hospitality Coordinator

Montereau•Tulsa, OK

About The Position

The Hospitality Coordinator supports residents and their families during admission, residence, and discharge from Montereau’s Health Center and Chateau. The role provides responsive customer service, helps new residents transition from a medical facility or hospital, and coordinates with clinical, maintenance, housekeeping, and other interdisciplinary team members to ensure resident needs are met. The coordinator also monitors customer satisfaction, participates in resident rounds and team meetings, and reports admission and discharge metrics to leadership.

Responsibilities

Promptly respond to requests and inquiries from internal and external customers and guests to support customer satisfaction.
Greet and escort new admissions to their rooms in the Chateau.
Meet with new residents or family members to review Montereau admission agreements, addendums, and conditions of residency, answer questions, and facilitate the transition from a medical facility or hospital.
Ensure Health Center rooms are ready before a resident is admitted, including coordinating cleaning and room preparation with maintenance and housekeeping.
Submit maintenance work orders when room refurbishments are needed.
Build trusting relationships with residents and family members, orient them to the community, and introduce them to clinical team members on their hall.
Conduct daily morning Health Center rounds with skilled nursing residents to check that their needs are being met and address questions or concerns.
Participate in interdisciplinary team meetings and Caring Partner Rounds.
Partner with Health Center interdisciplinary team members to coordinate communication between departments and ensure residents’ needs are met consistently.
Assist residents during discharge from their rooms to the Health Center lobby and help residents and family members move personal items using the hospitality cart.
Report admission and discharge metrics related to customer service, administrative processes, and satisfaction to leadership.
Make post-discharge calls to residents and family members to verify services were implemented appropriately and address any questions or concerns.
Perform other duties as assigned.