Hospitality Concierge

Cogir of Potomac • Potomac, MD

20h

About The Position

The Hospitality Concierge oversees key resident-facing areas at a senior independent living community, including reception, transportation, dining delivery services, and housekeeping. Working with the Business Office Director, the Concierge manages daily guest service operations and helps maintain a welcoming environment for residents and families. The role is responsible for service quality in reception and customer service, cleanliness throughout the community, positive relationships with residents, families, and staff, and compliance with safety regulations to help ensure a secure living and working environment.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems, particularly Excel and Word.
• Valid driver’s license.
• High attention to detail and accuracy.
• Strong time management skills and ability to handle frequent interruptions.
• Initiative, good judgment, and professional ethics.
• Pleasant demeanor with strong communication and motivational skills.
• Ability to work effectively in a high-stress environment.
• Flexibility to occasionally work evenings and weekends and be on call as needed.

Nice To Haves

• Associate’s degree in hospitality, business, or a related field.
• Two to three years of experience in retirement housing, hospitality, or healthcare management.

Responsibilities

• Serve as the main point of contact for residents and the lobby concierge.
• Deliver dailies, monthly calendars, packages, and dining orders to residents’ suites.
• Assist residents with technology support.
• Provide breaks for front desk staff and answer phones as needed.
• Invite and assist residents to program activities and events.
• Welcome new move-ins and support Welcome Week by orienting them to community life.
• Take residents on personal shopping trips and outings.
• Help maintain the property and grounds through regular inspections.
• Proactively resolve or relay resident issues as they arise.
• Fill in for various roles or duties within the community when necessary and as assigned.

Benefits

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (Pay on Demand).
• Health, dental, vision, and life insurance.
• Paid vacation, holidays, and sick leave.
• 401(k) with company match.
• Free meals at work.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED