Concierge Hospitality Manager

Circles • McLean, VA

2d • Onsite

About The Position

Circles, part of Sodexo’s Quality of Life Solutions, provides personal and business support services to clients. The Concierge Hospitality Manager is an onsite role providing white-glove concierge service to employees at a client location. The manager oversees the day-to-day activities of the site’s Concierge Professionals and helps ensure customer and client satisfaction by motivating, coaching, training, and supporting the team’s development. The role requires professionalism and an enthusiastic approach when working with internal and external stakeholders in a busy, structured environment.

This is a full-time exempt position with a Monday–Friday schedule. The compensation starts at $80,000 to $85,000. The role is based at a client site in McLean, and candidates must be able to commute there reliably.

Requirements

• High school diploma.
• At least 4 years of customer service experience; hospitality experience is preferred.
• At least 2 years of people management experience.
• Must be able to reliably commute to McLean.
• Strong verbal and written communication skills.
• Prioritization and effective time-management skills.
• Ability to provide effective coaching and build professional relationships.
• Ability to deliver high-quality customer service in a fast-paced, structured environment.
• Ability to manage conflict, address barriers, and handle escalated customer concerns.

Nice To Haves

• Hospitality experience.

Responsibilities

• Oversee the day-to-day activities of the Concierge Professionals at the site.
• Motivate, coach, train, and support the development of the concierge team.
• Promote cohesive teamwork and maintain customer and client satisfaction.
• Handle escalated customer concerns and prioritize work effectively.
• Manage conflict, find common ground, and initiate solutions that improve quality and productivity.
• Monitor and evaluate team performance and encourage accountability and sound decision-making.
• Help develop, reinforce, and manage operational standards, policies, and procedures.
• Train and mentor employees to support their goals and success.
• Help create a positive work environment, continuous learning, and a high-quality employment experience.
• Build and maintain constructive, credible, and professional relationships with diplomacy and tact.
• Maintain an approachable, professional, and positive presence through example.

Benefits

• Medical, dental, and vision insurance starting the first day of the month after hire.
• Long-term and short-term disability insurance paid for by Circles.
• 401(k) with company match.
• Life insurance paid for by Circles.
• Unlimited PTO.
• Paid holidays.
• Access to discount programs.
• 30-day paid sabbatical.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED