Hospitality Concierge/Butler

Monarch Communities•Princeton, NJ

About The Position

The Butler ensures residents’ comfort during admission and throughout their transition into the community by providing personal attention and exceptional customer service. The role serves as a liaison between residents and departments, helping residents feel welcomed, supported, and well cared for. As an active member of the Life Enrichment team, the Butler assists with programs, outings, special events, resident engagement, dining services, room service, and other community needs. The role follows an “Anything, Anytime” service philosophy and provides flexible, hands-on support to create an exceptional resident experience. This is a part-time, hourly, non-exempt position paying $21–$23. The Butler reports directly to the Life Enrichment Director.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Genuine interest in working with older adults.
Ability to perform the stated physical duties, including lifting or carrying up to 50 pounds and using proper body mechanics.

Nice To Haves

At least two years of experience in health care, hospitality, customer service, resident care, social work, recreation, or a human service field is preferred.

Responsibilities

Meet with managers daily to discuss new admissions, concerns, changes, and other relevant matters.
Review residents’ rooms before admission to ensure they are clean and in acceptable move-in condition.
Contact appropriate departments, such as housekeeping, laundry, and maintenance, to address resident needs or concerns.
Greet and escort new residents to their apartments, orient them to the community and building, and introduce team members.
Review residents’ concerns and needs daily and follow up to ensure requests are met.
Perform quality checks to ensure residents enjoy their meals.
Perform light maintenance when needed, such as changing light bulbs and checking cable boxes.
Review and organize resident requests and plan responsibilities for the following day.
Act as a liaison between residents and departments to meet residents’ overall needs.
Help residents through their adjustment period, make their new homes comfortable, and encourage use of programs and services.
Address issues or difficulties as they arise and seek guidance from a manager when needed.
Maintain ongoing communication with residents, families, and team members, and ensure follow-up issues are addressed by the appropriate team member.
Review menus and collect meal choices for the following day for the Room Service program.
Collect room-service selections from the culinary department and deliver them to resident rooms as requested.
Collect lunch and dinner dining-room orders, pick up food orders from Culinary, serve meals, and break down the dining room afterward.
Manage magazine subscriptions and distribute daily newspapers as needed.
Coordinate daily cocktail hour with the culinary team and serve before dinner.
Call residents daily to ensure their culinary needs are met.
Assist with community tours during marketing tours.
Coordinate trips with the Life Enrichment department and perform some driving duties.
Distribute the Life Enrichment newsletter and calendar of events to rooms and review them with residents.
Review common areas for housekeeping needs and complete tasks as needed.
Keep pantries, common areas, hallways, living rooms, and dining rooms tidy, clean, and organized.
Work with the hostess and communicate daily about memory care neighborhood operations and resident needs.
Protect resident rights and help maintain an atmosphere that supports privacy, dignity, well-being, safety, and security.
Complete in-service training requirements and follow attendance, uniform, dress-code, and personal-hygiene requirements.
Perform other duties as directed by the supervisor.