Concierge Hospitality Manager

Circles • McLean, VA

3d • $80,000 - $85,000 • Onsite

About The Position

Circles, part of Sodexo’s Quality of Life Solutions, provides personal and business support services that contribute to consumer well-being and client business outcomes. The company is seeking an energetic hospitality professional to support its continued growth and demand for services.

The Onsite Manager provides white-glove concierge service to employees at a client location and oversees the day-to-day activities of the onsite Concierge Professionals. The role includes motivating, coaching, training, and developing the team to support customer and client satisfaction, while maintaining professionalism with internal and external stakeholders. This is a full-time, exempt role with a Monday–Friday schedule. The position requires reliable commuting to McLean.

Requirements

• High school diploma.
• At least 4 years of customer service experience; hospitality experience preferred.
• At least 2 years of people management experience.
• Must be able to reliably commute to McLean.
• Clear verbal and written communication skills.
• Strong prioritization and time-management skills.
• Ability to build credible, professional relationships.
• Ability to manage conflict, address escalated customer concerns, and develop solutions.
• Ability to coach and motivate a team and help drive accountability.

Nice To Haves

• Hospitality experience.

Responsibilities

• Provide white-glove concierge service to employees at a client location.
• Oversee the day-to-day activities of the onsite Concierge Professionals.
• Motivate, coach, train, and support the development of the concierge team.
• Promote customer and client satisfaction.
• Handle escalated customer concerns and prioritize work effectively.
• Help establish and reinforce operational standards, policies, and procedures.
• Support accountability and help team members make quality decisions and address barriers.
• Manage conflict, find common ground, and initiate solutions to improve quality and productivity.
• Maintain a positive, approachable, and professional presence.
• Build constructive, credible relationships using diplomacy and tact.
• Support a positive work environment, continuous learning, and a high-quality employment experience.

Benefits

• Medical, dental, and vision insurance starting the first day of the month after hire.
• Long-term and short-term disability insurance paid for by Circles.
• 401(k) with match.
• Life insurance paid for by Circles.
• Unlimited PTO.
• Paid holidays.
• Access to discount programs.
• 30-day paid sabbatical.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED