Hospitality Attendant - West Palm Beach Station

Brightline•West Palm Beach, FL

About The Position

The Hospitality Attendant at Brightline’s West Palm Beach Station warmly welcomes guests and provides exceptional service. The role oversees the preparation and service of food and beverages in the Premium Lounge, Order to Seat/QR To-Go, Smart Lounge, and bar areas. It also supports food safety and sanitation, inventory management, and ordering necessary operational items in collaboration with the Station Manager. The attendant provides attentive, personalized guest service; answers questions and resolves concerns; shares information about Brightline services and destinations; and prepares, serves, and delivers food and beverages. The position also involves operating the point-of-sale system, maintaining product quality and cleanliness, keeping accurate time and temperature logs, reviewing deliveries, maintaining equipment and work areas, and collaborating with station teammates.

Requirements

Prior experience working in a food and beverage establishment.
At least 18 years old.
Comfortable with retail, food, and beverage sales.
Able to remain positive for extended periods, including during stressful situations, and adapt communication to diverse people.
Sound judgment and ability to think and act independently.
Clear and effective verbal communication skills for interacting with guests and teammates.
Able to produce timely solutions when problems arise.
Conscious of safe food handling practices.
Basic math skills.
Able to work shifts, including weekends and holidays.
Able to stand, walk, bend, stoop, push, pull, reach, and remain on feet for extended periods.

Responsibilities

Welcome guests warmly and provide attentive, personalized service, using the 10/5/First/Last rule.
Respond to guest questions, requests, and complaints; anticipate needs and resolve concerns or communicate them to others as appropriate.
Share information about routes, timetables, platforms, ticket prices, station and local offerings, and train features.
Maintain knowledge of product offerings, company information, and relevant communications.
Prepare and serve hot and cold food, beverages, snacks, and alcoholic beverages according to company standards; verify identification when serving alcohol.
Present menus and help guests select food and beverages; serve food at guest-specific locations and deliver orders to designated pickup locations.
Restock items, serve guests promptly, use the point-of-sale system to place orders and collect payments, and offer alternatives or upsells when appropriate.
Address guest dissatisfaction with empathy and suitable solutions; offer food and beverages from guest recovery carts when trains are delayed.
Visually check product quality and remove or fix items that do not meet standards.
Record accurate time and temperature logs at established intervals.
Clean service and work areas in accordance with company health and hygiene standards.
Review deliveries, store items appropriately, document inventory, and assist the Station Manager with food and beverage inventory and ordering.
Ensure equipment is working and ready for the next shift; promptly report maintenance issues to the Station Supervisor or Manager.
Keep the bar, Premium Lounge, and other work areas clean, presentable, and free of hazards.
Communicate information to teammates and collaborate with servers, bartenders, and kitchen staff to support the team.
Follow grooming guidelines, maintain a polished appearance, and review company communication channels during work hours.
Help with bar service and food and beverage deliveries as needed.