Hospitality Attendant - West Palm Beach Station

Brightline Trains•West Palm Beach, FL

5d•Onsite

About The Position

The Hospitality Attendant warmly welcomes Brightline guests and provides food and beverage service in the Premium Lounge, Order to Seat/QR To-Go, Smart Lounge, and bar. The role includes preparing and serving food and beverages, helping guests with menu choices and orders, maintaining food safety and sanitation standards, managing inventory, and coordinating with the station manager on operational needs. The attendant serves as a brand ambassador, responds to guest questions and concerns, and works with teammates to deliver an attentive, welcoming experience. The position is based at the West Palm Beach Station and pays $20.00 per hour.

Requirements

Prior experience working in a food and beverage establishment.
Comfort with retail, food, and beverage sales.
Ability to remain positive for extended periods, including during stressful situations, and adapt communication style to diverse people.
Sound judgment and ability to think and act independently.
Clear and effective verbal communication skills for interacting with guests and teammates.
Ability to find timely solutions when problems arise.
Awareness of safe food-handling practices.
Basic math skills.
At least 18 years old.
Ability to stand, walk, bend, stoop, push, pull, reach, and remain on one's feet for extended periods.
Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
Ability to frequently stand, talk, and hear; occasional lifting of light items is required.

Responsibilities

Welcome guests warmly and provide attentive, anticipatory service; respond to questions, requests, and complaints and resolve issues when possible.
Share information about company services, destinations, routes, timetables, platform locations, ticket prices, station offerings, local offerings, and train features.
Prepare and serve hot and cold food, beverages, snacks, and alcoholic beverages according to company standards; verify identification when serving alcohol.
Present menus, help guests select items, serve food at guest-specific locations, and deliver orders to designated pickup locations.
Use the point-of-sale system to place orders and collect payments.
Restock items, offer alternatives when requests cannot be fulfilled, and suggest menu or retail options when appropriate.
Respond empathetically to dissatisfied guests and offer suitable solutions, including food and beverage service from guest recovery carts during train delays.
Inspect product quality and record accurate time and temperature logs at established intervals.
Clean service areas and work areas in accordance with health, hygiene, and food safety standards.
Review deliveries, store items appropriately, document final inventory, and assist the Station Manager with food and beverage inventory.
Keep the bar, Premium Lounge, and other work areas clean, presentable, and free of hazards.
Check that equipment is working and ready for the next shift, and promptly report maintenance or operational issues to the Station Supervisor or Manager.
Communicate with teammates to ensure timely and detailed information transfer, and collaborate with servers, bartenders, and kitchen staff.
Support coworkers and maintain a polished appearance in accordance with grooming and uniform guidelines.
Review Brightline communication channels, including the company intranet and bConnected, during work hours.
Work shifts that may include weekends and holidays.