Security Officer (Part-Time) - West Palm Beach Station

Brightline Trains•West Palm Beach, FL

About The Position

Brightline is hiring a part-time Security Officer for its West Palm Beach Station. As a member of the Safety & Security team, the officer helps provide a safe and welcoming environment by patrolling the station, monitoring for security and safety concerns, controlling access, screening guests and their belongings, and enforcing company procedures. The role involves frequent guest interaction, teamwork, use of screening and surveillance technology, and reporting to a supervisor. The officer responds to alarms and emergencies, handles guest inquiries and complaints, maintains accurate logs and investigative reports, and monitors company communication channels during work hours. Duties may change as operational needs evolve. The role is based in a clean, air-conditioned office environment, although it requires substantial movement and standing throughout the day. Brightline offers competitive compensation and benefits; pay is $20.00 per hour.

Requirements

Be at least 18 years old.
Speak, read, and write English at a high-school level.
Be prepared to work toward and obtain a security license before operations begin.
Be able to work shifts, including weekends and holidays.
Demonstrate alertness while moving or remaining stationary for extended periods.
Be able to handle and prioritize multiple competing assignments.
Interact effectively with a diverse population and work as a team player.
Be detail-oriented and treat others with dignity and respect.
Have good listening skills and the ability to assess situations quickly and effectively.
Have strong communication skills and be able to share information quickly and succinctly.
Remain calm under pressure and in emergency situations.
Work collaboratively in a small-team environment and report to a supervisor.

Nice To Haves

One year of experience as a licensed Class D security officer; this experience is not required.
Availability to pick up last-minute shifts.
Ability to speak multiple languages.

Responsibilities

Enforce policies and procedures established by the management team.
Conduct on-foot safety and security patrols in assigned areas.
Watch and listen for suspicious behavior or unusual situations that could create security or safety concerns.
Sound alarms or contact police or fire services as needed during security or safety incidents.
Screen guests and luggage at checkpoints professionally and politely using X-ray machines and wands.
Maintain knowledge of screening equipment and current certification to operate it.
Handle and resolve difficult or sensitive guest inquiries and complaints in coordination with other Brightline entities; respond to questions and information requests from guests and outside agencies.
Maintain accurate logs and submit required reports, including investigative documents.
Respond courteously to requests for assistance.
Remain alert in busy environments and control access at assigned posts in accordance with Brightline security initiatives.
Monitor CCTV and intrusion and fire alarm systems.
Review Brightline communication channels, including the bConnected company intranet, during work hours and promptly review company and department communications and notifications.