Hospitality Associate - Food and Nutrition (Days)

Tanner Health•Carrollton, GA

15h•Onsite

About The Position

The Hospitality Associate (HA) serves as a liaison among patients, Food and Nutrition Services, and Nursing Services. The role handles patient requests for meals, nourishments, and snacks by obtaining meal orders, accurately modifying menus, delivering meals, communicating with patient services management, nursing, dietitians, and production staff as needed, and cleaning and sanitizing meal service areas. The HA assembles, delivers, and collects patient trays according to policy, checks trays for completeness and accuracy, assists with tray setup, and delivers and collects courtesy and guest trays. The role provides courteous, responsive customer service; reports meal-service concerns; follows therapeutic and dysphagia diet guidance, food safety, infection-control, isolation, and sanitation procedures; attends required training and meetings; maintains a professional appearance and patient confidentiality; and performs other assigned duties. The position works independently and under direct supervision, with no supervisory responsibility. The role reports to the patient meal services manager.

Requirements

Ability to read, write, and speak English fluently.
At least an 8th-grade education.
Effective interpersonal and communication skills.
Critical-thinking and problem-solving ability.
Ability to work independently and under direct supervision.
No prior work experience required.
No licenses or certifications required.

Responsibilities

Obtain patient meal orders and accurately modify menus.
Assemble, deliver, and collect patient trays during meal service according to policy and procedure; use required scripting and verify tray completeness and accuracy.
Adjust bedside tables and stands as needed and assist patients with tray setup.
Deliver and collect courtesy trays and guest trays.
Respond promptly and politely to patient requests, address patients respectfully, and maintain a positive impression through courteous service.
Foster communication and teamwork and address problems proactively.
Report meal-service concerns to the patient services manager, supervisor, nursing, or dietitian as needed.
Follow safety rules, isolation protocols, food safety standards, sanitation standards, and infection-control practices, including proper handwashing, FIFO use, food-temperature checks, and cleaning and sanitizing equipment and work areas.
Report accidents and unsafe conditions to the manager.
Attend all departmental in-services and mandatory department meetings and maintain working knowledge of therapeutic and dysphagia diets.
Maintain a neat and clean appearance and follow the hospital department dress code.
Maintain patient confidentiality in accordance with HIPAA regulations.
Perform all other duties assigned by the supervisor or management.
Perform within Tanner Health System's Ethics and Compliance program and report compliance variances to the immediate supervisor, Compliance Officer, or Hotline.