Hospitality Associate, Part-Time

Kasa • Pittsburgh, PA

2d • Onsite

About The Position

Kasa is a tech-enabled hotel and apartment hotel brand and manager that partners with owners of multifamily and boutique hospitality properties. The Hospitality Associate is an on-site facilitator responsible for the guest experience at The Maverick in the Pittsburgh market, working with Kasa teams and partners to deliver excellent service and operational results.

The role involves communicating with guests and colleagues through text, phone, email, WhatsApp, and Slack, while prioritizing guest needs. Tasks include checking guests in, providing local recommendations, coordinating with Housekeeping and the regional Guest Experience team, identifying upsell and revenue opportunities, maintaining the lobby and hotel atmosphere, addressing guest needs, touring the property, assisting guests to their units, and providing high-quality service to guests and team members. The schedule is based on business needs and includes nights, weekends, and holidays. Regular access to reliable transportation to and from work is required.

Requirements

• Multiple years of experience in hospitality or a service industry, focused on delivering positive guest experiences.
• Clear, concise, and proactive communication with teams and external partners; ability to resolve misunderstandings and promote collaboration.
• Proficiency with modern technology tools.
• Reliability, punctuality, and willingness to work nights and weekends.
• Comfort using a toolkit and taking initiative to find solutions to problems.
• Ability to work with minimal supervision, manage time effectively, and keep track of current responsibilities.
• Ability to adapt to changing processes, technology, and procedures.
• Ability to execute established processes precisely and identify process deficiencies that affect the guest experience.
• Regular access to reliable transportation to and from work.

Responsibilities

• Check guests in and assist them with local area recommendations.
• Communicate and coordinate with Housekeeping and the regional Guest Experience team.
• Identify upsell and revenue opportunities.
• Maintain the lobby and hotel atmosphere.
• Address guest needs, tour the property, and assist guests to their units.
• Deliver excellent service to guests and team members.
• Proactively identify and solve guest service issues to improve guest satisfaction.
• Improve guest service scores through verbal, written, and phone communication.
• Establish a vetted list of local recommendations.
• Build relationships with local businesses and encourage partnerships.
• Execute established processes accurately and identify deficiencies that negatively affect the guest experience.

Benefits

• Kasa Travel Credit, including an allowance for free stays at Kasa locations and discounts for friends and family.
• The role may be eligible for equity, bonus, perks, and benefits.
• Paid time off accrues for full-time hourly employees, with the accrual rate increasing with tenure.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed