Hospitality Associate, Part-Time

Kasa • Pittsburgh, PA

2h • Onsite

About The Position

The Hospitality Associate is an on-site facilitator of the Kasa guest experience at The Maverick in the Pittsburgh market, with end-to-end ownership of guests’ onsite experience. The role works closely with Kasa teams and partners to deliver excellent guest service and operational results. It involves frequent communication through text, phone, email, WhatsApp, and Slack, while prioritizing guest needs.

Daily work may include checking guests in, providing local recommendations, coordinating with Housekeeping and the regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel atmosphere, addressing guest needs, touring the property, assisting guests to their units, and providing 5-star service to guests and team members. Schedules are based on business needs and include nights, weekends, and holidays. Reliable transportation to and from work is required.

Requirements

• Multiple years of experience in a hospitality or service industry, with a guest-centered approach to delivering positive experiences.
• Clear, concise, and proactive communication across teams and external partners; able to resolve misunderstandings and promote collaboration.
• Proficiency with modern technology tools and ability to use them for daily work.
• Reliability, punctuality, and willingness to work nights and weekends.
• Comfort using a toolkit and taking initiative to devise solutions.
• Ability to work with minimal supervision, manage time effectively, and keep track of current responsibilities.
• Ability to adapt to ongoing changes in processes, technology, and procedures.
• Ability to execute established processes accurately and identify process deficiencies that negatively affect guest experience.
• Regular access to reliable transportation to and from work.

Responsibilities

• Take end-to-end ownership of the onsite guest experience at The Maverick.
• Check guests in and assist them with local area recommendations.
• Communicate and coordinate with Housekeeping and the regional GX team.
• Identify upsell and revenue opportunities.
• Maintain the lobby and hotel atmosphere.
• Address guest needs and resolve service issues proactively.
• Tour the property and assist guests to their units.
• Deliver excellent service to guests and team members.
• Improve guest service scores through verbal, written, and phone communication.
• Establish a vetted list of local recommendations.
• Build relationships with local businesses and encourage partnerships.

Benefits

• Allowance for free stays at Kasa locations and discounts on nights for friends and family.
• Paid time off accrual for full-time hourly employees, increasing with tenure.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• The role may be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed