Hospital Services Technician

Waste Management, Inc. (WM)•Baytown, TX

3d•Onsite

About The Position

Under management direction, the Hospital Services Technician travels between customer healthcare facilities to provide scheduled, on-site collection and exchange of waste containers for WM Healthcare Solutions programs, including sharps management, pharmaceutical waste, controlled substances, and document management. The technician maintains assigned service schedules, communicates duty status, and works professionally with customer staff to meet or exceed service expectations. The role requires on-site presence at customer locations and compliance with their mandatory immunization requirements. It is a safety-sensitive field position involving work both indoors in garage, shop, or gas plant conditions and outdoors in inclement weather, heat, and humidity. The schedule is Monday through Friday, 5:00 a.m. to 1:30 p.m., with an eight-hour shift and a 30-minute lunch; the schedule may change based on business needs. Parking and mileage reimbursement are available subject to conditions.

Requirements

Be able to work onsite at WM Healthcare Solutions customer locations and comply with mandatory immunization requirements imposed by those customers.
Valid driver’s license.
Two years of industry-related customer service experience, or equivalent related work experience, demonstrating strong communication skills and tact in providing superior customer service in varied settings and situations, is preferred in the qualifications section.
Successful candidates may be subject to drug and alcohol testing, including pre-employment, post-incident, reasonable-suspicion, and random testing, in accordance with government regulations and company policies.
Have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property.

Nice To Haves

High school diploma or GED (accredited).
Two years of industry-related experience in a customer service capacity, or equivalent related work experience.

Responsibilities

Travel between customer healthcare facilities to monitor, collect, and exchange waste containers for WM Healthcare Solutions programs and services, including sharps management, pharmaceutical waste, controlled substances, and document management.
Interact professionally with onsite customer staff to ensure service expectations are met or exceeded.
Maintain a rigid collection and service schedule.
Communicate duty status on a defined schedule.
Perform other duties and responsibilities as assigned.
Strictly comply with all safety rules and protocols.