Hospital Services Technician
About The Position
Under management direction, the Hospital Services Technician travels between customer healthcare facilities to provide on-site, proactive collection and exchange of waste containers for WM Healthcare Solutions programs, including Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. Service is provided at regularly scheduled intervals for assigned facilities. The role requires professional interaction with customer staff, adherence to a rigid service schedule, and communication of duty status on a defined schedule. The position requires on-site presence at customer locations and compliance with their mandatory immunization requirements. It is designated safety-sensitive and requires compliance with safety rules and protocols; drug and alcohol testing may occur as an ongoing employment requirement. The job operates in field settings, both indoors in garage, shop, or gas-plant conditions and outdoors in inclement weather, heat, and humidity. The position services Northwestern Memorial.
Requirements
- Valid driver's license.
- Ability to be present on-site at WM Healthcare Solutions customer locations and comply with customer-mandated immunization requirements.
- Strong communication skills and tact in providing superior customer service in a variety of settings and situations; the posting indicates 2 years of industry-related customer service experience or equivalent related work experience as preferred.
Nice To Haves
- Two years of industry-related experience in a customer service capacity, or equivalent related work experience.
- High school diploma or GED (accredited).
Responsibilities
- Travel between customer healthcare facilities to monitor, collect, and exchange waste containers for WM Healthcare Solutions programs and services.
- Interact professionally with onsite customer staff to meet or exceed service expectations.
- Maintain a rigid collection and service schedule.
- Communicate duty status on a defined schedule.
- Perform other duties and responsibilities as assigned.
Benefits
- Medical, dental, vision, life insurance, and short-term disability.
- Stock purchase plan and company matching on a 401(k).
- Paid vacation, holidays, and personal days.
- Annual education assistance benefit.
- Dependent day care.
- Discounted stock options.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
