Hospital Services Technician

Waste Management, Inc. (WM)•Baton Rouge, LA

3d•Onsite

About The Position

Under management direction, the Hospital Services Technician travels between customer healthcare facilities to provide scheduled, proactive collection and exchange of waste containers for WM Healthcare Solutions programs. Services may include sharps management, pharmaceutical waste, controlled substances, and document management. The position requires on-site presence at customer locations and compliance with their mandatory immunization requirements. The role is safety-sensitive and requires compliance with safety rules and protocols. Drug and alcohol testing may be conducted as required by regulations and company policy. The position is based at Our Lady of the Lake in Baton Rouge, with a stated schedule of 6:00 a.m. to 12:00 p.m., Monday through Friday, working six-hour shifts. The schedule may change based on business needs. The posting describes the role as working 30 hours per week and full-time. This is a field position operating both indoors in garage, shop, or gas plant conditions and outdoors in inclement weather, heat, and humidity. The job involves extensive lifting, walking, bending, and pushing, including lifting up to 65 pounds and pushing or pulling carts weighing up to 500 pounds. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions.

Requirements

Be present on-site at WM Healthcare Solutions customer locations and comply with all mandatory immunization requirements imposed by those customers.
Valid driver's license.
Two years of industry-related experience in a customer service capacity is preferred, or equivalent related work experience demonstrating strong communication skills and tact in providing superior customer service in varied settings and situations.
Ability to perform the listed physical activities, including extensive lifting, walking, bending, and pushing; lift up to 65 pounds and push or pull carts weighing up to 500 pounds.
Strictly comply with safety rules and protocols; the role may require drug and alcohol testing.
Have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property.

Nice To Haves

High school diploma or GED (accredited).
Two years of industry-related customer service experience, or equivalent related work experience.

Responsibilities

Travel between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for WM Healthcare Solutions programs and services, including sharps management, pharmaceutical waste, controlled substances, and document management.
Interact professionally with on-site customer staff to ensure service expectations are met or exceeded.
Maintain a rigid collection and service schedule.
Communicate duty status on a defined schedule.
Perform other duties and responsibilities as assigned.