Hospital Services Supervisor - Indianapolis

Versiti, Inc. • Indianapolis, IN

5d

About The Position

The Hospital Services Supervisor is responsible for the day-to-day operations of Blood Distribution from Distribution Center(s). The role oversees staffing, schedule changes, and coaching and mentoring team members, while facilitating daily operational needs and working effectively with staff at all levels.

The supervisor manages local inventory with input from the Inventory group and ensures blood products are handled and distributed in compliance with applicable regulations, standards, and procedures. The position supports a 24/7/365 operation, maintains staff competence and performance, monitors compliance and quality processes, and collaborates with operational and support departments. The role may require overseeing certain blood irradiators subject to IEMA/NRC trustworthy-and-reliable criteria.

Requirements

• Bachelor's degree in a related field preferred.
• Four to six years of supervisory experience preferred.
• Four to six years of experience in a regulated environment preferred.
• Healthcare experience preferred.
• Blood center or laboratory experience preferred.
• May be required to meet IEMA/NRC criteria for “trustworthy and reliable” to oversee operation of certain blood irradiators.
• Ability to work autonomously and motivate a team to achieve results.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other technical documents.
• Ability to produce reports, graphs, and communications for senior leadership as requested and within the scope of the position.
• Ability to apply judgment to procedural, equipment, customer, and staff issues.
• Excellent communication and interpersonal skills.
• Demonstrated leadership skills, including team building and problem solving.
• Ability to organize productive workflows and lead a team to meet departmental goals.
• Personal computer (desktop, laptop, or tablet) required.
• General office equipment, including computer, printer, fax, and copy machine, required.
• Microsoft Suite (Word, Excel, PowerPoint) required.
• BECS system required.

Nice To Haves

• Knowledge of Good Manufacturing/Laboratory Practices and/or FDA regulations desired.
• Experience with continuous improvement systems desired.
• Certified Medical Laboratory Technician (MLT)-AMT preferred.
• ASCP - American Society of Clinical Pathologist preferred.
• Medical Technology program, MT, or equivalent preferred.

Responsibilities

• Manage local inventory based on collection projections and demand, with input from the Inventory group.
• Ensure products are labeled, modified, stored, and distributed in accordance with FDA regulations, AABB standards, and standard operating procedures.
• Manage schedules and rotate staff to maintain timely, effective, and efficient processes in a 24/7/365 operation.
• Assist staff during increased workload or short staffing.
• Promote a culture of respect, teamwork, and continuous improvement; model leadership, knowledge, safe practices, and problem-solving.
• Manage staff, including hiring, performance reviews, discipline, and termination, in accordance with applicable policies and in collaboration with Human Resources.
• Monitor systems and processes for regulatory and SOP compliance; participate in root cause analysis and ensure deviations and errors are identified, investigated, documented, and addressed with corrective and preventive actions and effectiveness monitoring.
• Collaborate with Inventory, Training, Equipment, Logistics, Hospital Relations, Quality Assurance, Supply Chain, Human Resources, Information Services, and Facilities.
• Meet regularly with staff and communicate and report progress toward departmental goals and objectives.
• Coach and mentor staff to develop and maintain competence and performance.
• Ensure instrument preventive maintenance and quality control are performed and documented on time and as required.
• Build peer relationships across Versiti and contribute effectively in a functional group setting.
• Ensure errors and deviations are reported, documented, and investigated on time and according to institutional policy and regulatory requirements.
• Take calls on off-shifts and provide weekend and holiday coverage.
• Assist in designing processes, validations, and training protocols.
• Identify process improvements and assist with documentation.
• Assist with cross-training to foster teamwork between Production and Distribution Departments.
• Assist with annual budget planning.
• Perform other duties reasonably within the scope of the job classification, as required or assigned.
• Perform in accordance with applicable regulatory and compliance requirements and comply with standard operating policies and procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off (PTO) and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) with a 7% dollar-for-dollar match for eligible full-time regular employees.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager