Hospital Services Supervisor - Indianapolis

Versiti•Indianapolis, IN

About The Position

Versiti is seeking a collaborative, hands-on Supervisor to lead day-to-day Blood Distribution operations at its Indianapolis Blood Center. The position oversees distribution staff and daily workflow, ensuring timely, safe, and efficient delivery of blood products while supporting teamwork, quality, regulatory compliance, and continuous improvement. The Supervisor works with Inventory to manage local inventory against collection projections and customer demand, and collaborates with teams across the organization to support operational goals. The role includes supervising, coaching, and developing employees; managing schedules and shift coverage in a 24/7/365 operation; ensuring blood products and equipment activities meet applicable regulatory and organizational requirements; and monitoring performance, deviations, and corrective actions. The Supervisor also supports process design and improvement, validations, training, cross-training, budget planning, and operational initiatives. Off-shift, weekend, and holiday support may be needed.

Requirements

Four to six years of supervisory experience preferred.
Four to six years of experience in a regulated environment preferred.
Ability to work autonomously and motivate a team to achieve results.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other technical documents.
Ability to prepare reports, graphs, and communications for senior leadership as requested and within the scope of the position.
Ability to apply judgment to procedural, equipment, customer, and staff issues.
Excellent communication and interpersonal skills.
Demonstrated leadership skills, including team building and problem solving.
Ability to organize productive workflow and lead a team to meet departmental goals.
May be required to meet IEMA/NRC criteria for “trustworthy and reliable” to oversee operation of certain blood irradiators.
Required tools and technology: personal computer (desktop, laptop, or tablet); general office equipment including computer, printer, fax, and copy machine; Microsoft Suite (Word, Excel, and PowerPoint); and BECS system.

Nice To Haves

Bachelor's degree in a related field.
Experience in health care.
Blood center or laboratory experience.
Knowledge of Good Manufacturing/Laboratory Practices and/or FDA regulations.
Experience with continuous improvement systems.
Certified Medical Laboratory Technician (MLT)-AMT certification.
ASCP (American Society of Clinical Pathologists) certification.
Medical Technology program, MT, or equivalent.

Responsibilities

Lead day-to-day Blood Distribution operations and ensure timely, safe, and efficient product distribution.
Manage local inventory with input from the Inventory group, using collection projections and demand for components from internal and external markets.
Supervise, coach, mentor, and develop staff through performance management, training, and ongoing feedback.
Manage schedules, staff rotations, shift coverage, workflow assignments, and staffing needs in a 24/7/365 operation.
Assist staff during increased workload or short staffing.
Ensure products are labeled, modified, stored, and distributed according to FDA regulations, AABB standards, and standard operating procedures.
Monitor systems and processes for regulatory and SOP compliance; participate in root cause analysis and ensure deviations and errors are identified, investigated, documented, and addressed through corrective and preventive actions.
Conduct team meetings and communicate departmental goals, priorities, performance expectations, and progress.
Ensure instrument preventative maintenance and quality-control activities are completed and documented on time.
Identify process improvements and assist with process design, validations, procedures, documentation, and training protocols.
Assist with cross-training to foster teamwork between Production and Distribution departments.
Collaborate with Inventory, Training, Equipment, Logistics, Hospital Relations, Quality Assurance, Supply Chain, Human Resources, Information Services, and Facilities.
Manage staff matters including hiring, performance reviews, discipline, and termination in accordance with applicable policies and in collaboration with Human Resources.
Support annual budget planning and operational improvement initiatives.
Provide off-shift, weekend, and holiday support, including taking calls as needed.
Perform other duties reasonably within the scope of the job classification and comply with applicable regulatory requirements and standard operating procedures.