Hospice RN Administrator II

Gentiva Hospice•Jacksonville, FL

About The Position

The RN Hospice Administrator II provides strategic leadership and operational oversight for an assigned mid-size hospice location. The role leads day-to-day operations and interdisciplinary teams to deliver high-quality, patient-centered care while fostering compassion, respect, and integrity and meeting business goals, regulatory requirements, and community needs. Areas of responsibility include leadership and staff development, financial performance, community outreach, human resources, office operations, and relationship building with the Governing Body, referral partners, and the community. The Administrator is accountable for clinical quality, operational performance, and sustainable census growth. This includes developing and supervising staff, ensuring regulatory compliance and accurate documentation, monitoring patient-care quality and safety, managing budgets and expenses, and assessing location and team performance. The Administrator may also perform routine patient visits in homes or institutional settings and/or participate in the on-call schedule. The position requires a current nursing license in the state of employment, an associate degree in nursing, at least one year of management or supervisory experience, and at least two years of hospice or home-care experience. A BSN, healthcare sales or management experience, and direct clinical-care experience are preferred. CPR certification, current automobile insurance, and a valid driver’s license are required.

Requirements

Registered Nurse with a minimum of an Associate’s Degree in Nursing.
Current license to practice nursing in the state of employment, if applicable.
At least one year of management or supervisory experience.
At least two years of hospice or home-care experience.
Meet all state-specific requirements for the Administrator role.
Current CPR certification.
Current automobile insurance and a valid driver’s license.
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited school of nursing.
Three to five years of healthcare sales or management experience.
Three years of direct patient-care experience in a clinical setting.

Responsibilities

Lead a mid-sized hospice program and oversee clinical quality, operational performance, and sustainable census growth.
Promote continuous quality improvement and monitor compliance with accreditation, licensing, regulatory, state, and federal requirements.
Develop, recommend, and implement policies and procedures in collaboration with the Governing Body.
Direct human resources activities, including selecting, supervising, evaluating, and assigning interdisciplinary team members.
Determine employee qualifications and competence; provide orientation, in-service training, and continuing education; and conduct performance evaluations and disciplinary actions as needed.
Keep employees informed, promote positive communication, and support staff when issues arise.
Plan and organize office operations, teams, tasks, and resources to meet strategic goals and performance objectives.
Monitor and improve branch, department, and team performance; ensure services are documented accurately and on time.
Monitor patient-care quality, respond to emergency calls and requests for assistance, and help resolve patient problems in all settings.
Manage outside service providers and contracts, and participate in selecting outside sources for needed services.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursements, payroll, and other expenses.
Identify market opportunities for new programs or services and ensure marketing and public information materials are accurate.
Maintain a safe environment; investigate and report incidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive action.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns.
Supervise and evaluate family satisfaction surveys and incorporate safety topics into staff meetings.
Review safety policies and the Emergency Preparedness Plan, and ensure employees understand their safety responsibilities.
Manage financial resources, complete scheduled financial reviews and budget worksheets, monitor variances, control overtime and temporary staffing, and seek cost reductions without compromising quality.
Recommend space and other resources needed to provide services.
May perform routine patient visits in homes or institutional settings and/or participate in the on-call schedule.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.