Hospice RN Administrator II

Heartland Hospice•Springfield, IL

About The Position

The RN Hospice Administrator provides strategic leadership and operational oversight for an assigned mid-size hospice location. The role leads day-to-day operations and interdisciplinary teams, ensuring high-quality, patient-centered care while meeting organizational goals, regulatory standards, and community needs. The Administrator is accountable for clinical quality, operational performance, and balanced, sustainable census growth, and fosters a culture of compassion, respect, and integrity. Responsibilities span leadership and employee development, financial performance, community outreach, human resources, office operations, and communication and relationship-building with the Governing Body, referral partners, and the community. The Administrator supports quality improvement and regulatory compliance, manages staffing and resources, oversees patient-care quality and safety, and ensures accurate and timely documentation. The role may include routine visits to patient homes or institutional settings and participation in an on-call schedule. Heartland Hospice, part of Gentiva, provides hospice care where patients call home. The organization is part of a national care provider with nearly 600 locations across 38 states.

Requirements

Registered Nurse with a minimum of an Associate’s Degree in Nursing.
At least one year of management or supervisory experience.
Two or more years of experience in hospice or home care.
Meet all state-specific requirements for the Administrator role.
Current license to practice nursing in the state of employment, if applicable.
CPR certification.
Current automobile insurance and a valid driver’s license.
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited school of nursing.
Three to five years of healthcare sales or management experience.
Three years of direct patient-care experience in a clinical setting.

Responsibilities

Lead a mid-sized hospice program and oversee clinical quality, operational performance, and sustainable census growth.
Promote continuous quality improvement and monitor compliance with accrediting, licensing, regulatory, and legal requirements.
Develop and recommend policies and procedures in collaboration with the Governing Body.
Manage human resources, including selecting, supervising, evaluating, and assigning interdisciplinary team members; determining employee qualifications and competence; completing performance evaluations; and addressing disciplinary matters.
Promote effective communication with employees, conduct and document staff meetings, and provide orientation, in-service training, and continuing education for employees, volunteers, and contract personnel.
Collaborate with the Governing Body, corporate leadership, and employees to set performance goals, monitor progress, and redirect efforts when needed.
Direct assigned location teams and organize tasks and resources to achieve strategic goals and objectives.
Manage office operations, contracts with outside vendors and providers, and the selection of outside sources for needed services.
Monitor and supervise the quality of patient care, ensure accurate and timely service documentation, process emergency calls, and assist with patient problem-solving across care settings.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Identify market opportunities for new programs or services and ensure marketing and public information materials and activities are accurate.
Provide a safe environment for patients, visitors, customers, and employees; investigate and document incidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive action.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns; supervise and evaluate family satisfaction surveys.
Incorporate safety topics into staff meetings and review safety procedures, including the Emergency Preparedness Plan, ensuring employees understand their roles.
Manage financial resources, complete financial reviews and budget submissions on schedule, monitor budget variances, and seek cost reductions without affecting quality.
Control overtime and temporary staffing except when justified by increased volume or decreased staffing levels.
Recommend space and other resources for needed services.
May perform routine visits to patient homes or institutional settings and/or participate in an on-call schedule.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.