Hospice RN Administrator II

Heartland Hospice•Springfield, IL

About The Position

The Hospice RN Administrator II provides strategic leadership and operational oversight for an assigned mid-sized hospice location. The role leads day-to-day operations and interdisciplinary teams, ensuring high-quality, patient-centered care while advancing organizational and business goals, regulatory compliance, and community needs. Responsibilities span leadership and team development, clinical quality, financial performance, community outreach, human resources, office operations, and relationships with the Governing Body, referral partners, and the community. The Administrator supports the company’s mission, vision, and values and promotes a culture of compassion, respect, and integrity. The Administrator is accountable for clinical quality, operational performance, and balanced, sustainable census growth. The role oversees compliance, continuous quality improvement, employee orientation and education, staffing and performance management, service documentation, patient and family concerns, safety, contracts, budgets, and operating expenses. The Administrator may also make routine visits to patient homes or institutional settings and/or participate in an on-call schedule. Heartland Hospice is part of Gentiva, a national provider of hospice, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of clinicians across 38 states. The organization describes its work as providing compassionate care wherever patients call home and supporting patients and families through serious illness and terminal diagnoses.

Requirements

Registered Nurse with a minimum of an Associate’s Degree in Nursing.
At least one year of management or supervisory experience.
At least two years of hospice or home care experience.
Meet all state-specific requirements for the Administrator role.
Current license to practice nursing in the state of requested employment, if applicable.
CPR certification.
Current automobile insurance and a valid driver’s license.
Strong understanding of hospice regulations, compliance, and Medicare Conditions of Participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited school of nursing.
Three to five years of healthcare sales or management experience.
Three years of direct patient care experience in a clinical setting.

Responsibilities

Provide leadership for a mid-sized hospice program, with accountability for clinical quality, operational performance, and sustainable census growth.
Promote high-quality service and incorporate continuous quality improvement into day-to-day operations.
Monitor compliance with accrediting, licensing, regulatory, and state and federal legal requirements.
Use statistical and qualitative information to manage quality and ensure policies and procedures are followed.
Develop, recommend, and implement service policies and procedures in collaboration with the Governing Body.
Keep current with developments and technologies relevant to the work, pursue self-development, attend in-services, and share relevant information with employees.
Manage human resources, including selection, supervision, evaluation, qualification and competency assessment, performance reviews, disciplinary actions, assignments, and workload distribution.
Promote communication with employees, keep staff informed, conduct and document appropriate meetings, and be available when issues arise.
Provide or arrange core, location-specific, and job-specific orientation, in-service training, and continuing education for employees, volunteers, and contract personnel; conduct educational programs for outside agencies when needed.
Recommend sufficient qualified personnel to provide services and collaborate with the Governing Body, corporate leadership, and employees to establish and monitor goals and performance standards.
Direct multiple teams at the assigned location when applicable; plan and organize tasks and resources, set priorities, monitor progress, and take corrective action as appropriate.
Manage office operations, outside service selection, vendor/provider contracts, and branch, department, and team performance.
Ensure service documentation is accurate and timely; monitor and supervise the quality of patient care at assigned locations.
Process emergency calls and requests for assistance and help resolve patient problems in all settings.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Recommend service-area opportunities for new programs or services and ensure marketing and public information materials and activities are accurate.
Maintain a safe environment for patients, visitors, customers, and employees; investigate and document incidents, accidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive action within required time frames.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns; supervise and evaluate family satisfaction surveys.
Include safety topics in staff meetings and review safety procedures, including the Emergency Preparedness Plan, ensuring employees understand their roles.
Manage financial resources prudently, complete financial reviews and budget worksheets on schedule, monitor expenditures and budget variances, anticipate resource needs, and seek cost reductions without compromising quality.
Control overtime and temporary staffing except when justified by increased volume or decreased staffing; recommend space and other resources for needed services.
May perform routine visits to patient homes or institutional settings and/or participate in the on-call schedule.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN support, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.