Hospice Liaison

Advocate Health and Hospitals Corporation•Lincolnwood, IL

17h

About The Position

The Hospice Liaison promotes hospice services at partnered post-acute network and skilled nursing facilities in the North Chicago market. The role builds relationships with physicians, nurses, social workers, care managers, and community partners; educates patients and providers about home-based services; and supports transitions and referrals. The liaison gathers medical, social, and reimbursement information to initiate services and explains financial coverage and responsibility for ordered services. The position may also support hospice admissions, patient and family training on equipment, referral processing, precepting, and follow-up for hospice patients readmitted to a hospital or post-acute setting. The role collaborates with the home health business development team and product line director to grow admissions and market share. This is a part-time PRN position, generally available Monday through Friday from 8:30 a.m. to 5:00 p.m., with 8–16 hours per week and scheduling flexibility. The posting says weekends and holidays are not required, while also noting that weekend work may be needed in the position’s broader requirements. The role requires travel, a valid driver’s license, and reliable transportation. Pay is listed as $38.20–$57.30 per hour.

Requirements

Registered Nurse license issued by the state in which the team member practices.
Valid driver’s license and reliable transportation.
Graduate of an accredited school of nursing; a BSN is preferred.
Typically, two years of clinical nursing experience involving discharge planning and/or care management.
Strong verbal and written communication skills, including the ability to interact clearly in person, by telephone, and virtually.
Excellent organizational and critical-thinking skills.
Proficient technical ability and the ability to assess a patient’s clinical condition and assist with development of a post-acute plan of care.
Ability to learn hospice regulations and reimbursement structures, including Medicare, Medicaid, and commercial payers.
Ability to provide a positive patient experience and use service recovery and conflict resolution to foster collaboration among care teams, patients, and caregivers.
Ability to travel and maintain flexibility in hours and days to meet patient needs.
Ability to lift up to 35 pounds without assistance; patient-handling equipment and another associate are expected for lifts over 35 pounds or when a patient cannot assist, when available.

Nice To Haves

BSN degree.
Hospice experience.
Sales experience.
Familiarity with Epic.

Responsibilities

Build respectful working relationships with physicians, nurses, social workers, care managers, and community partners through communication and education to facilitate patient transitions.
Attend huddles, capture meetings, discharge rounds, and outcome facilitation team meetings; serve as a resource on services available in the home.
Collaborate with physicians, social workers, and care managers on complex cases to determine whether care needs can be met at home.
Contact referred patients to explain agency service lines and ensure the plan of care meets hospice eligibility and regulatory requirements.
Collect and record medical, social, and reimbursement information from hospital and post-acute settings to initiate home health services, including hospice, infusion, enteral, pediatric, DME, and respiratory therapy services.
Educate patients and hospital and post-acute providers about financial coverage and responsibility for ordered services, providing information before facility discharge when available.
Follow hospice patients readmitted to hospital or post-acute settings, as needed, to evaluate whether continued services are appropriate.
Provide care appropriate to patients’ ages and developmental needs, consistent with departmental policies and procedures.
May participate in new-hire precepting, training, and orientation.
May admit patients to hospice, including obtaining history and physical information, implementing a care plan, and managing terminal-diagnosis symptoms to promote comfort at end of life.
Collaborate with the home health business development team and product line director to increase admissions and market share.
Coordinate patient admissions and care as needed.
May train patients and families to use equipment such as enteral supplies and infusion pumps.
May process referrals for the hospice program.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential premium pay, including shift and on-call pay, based on position and eligibility.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs and well-being programs.