Hospice Liaison

Advocate Health • Lincolnwood, IL

2d • $38 - $57

About The Position

The Hospice Liaison promotes hospice services at partnered PAN/SNF facilities and supports patient transitions and access to home-based services. The position covers the North Chicago Market and is PRN, with scheduling flexibility and stated availability Monday through Friday from 8:30 a.m. to 5:00 p.m., generally 8–16 hours per week. The posting states that weekends and holidays are not required, while other sections describe possible weekend and holiday rotations and weekend work as needed; confirm scheduling expectations with the employer.

The liaison builds relationships with healthcare and community partners, provides education about services and financial coverage, gathers information needed to initiate services, and collaborates on complex cases and care planning. The role may also include hospice admissions, supporting patient and family education, training new hires, and coordinating with business development to grow admissions and market share.

This role requires an active Registered Nurse license in the state of practice, a valid driver’s license, and reliable transportation. A graduate degree from an accredited nursing school is required; a BSN is preferred. Typically, two years of clinical nursing experience with discharge planning and/or care management is required. Hospice experience is preferred. The position may involve travel, direct patient contact, and lifting up to 35 pounds without assistance; patient-handling equipment and another associate are expected for lifts over 35 pounds or when a patient cannot assist.

Requirements

• Registered Nurse license issued by the state in which the team member practices.
• Graduate of an accredited school of nursing.
• Typically, two years of clinical nursing experience with discharge planning and/or care management.
• Valid driver’s license and reliable transportation.
• Strong verbal and written communication skills, including the ability to interact in person, by phone, or virtually.
• Excellent organizational and critical-thinking skills.
• Proficient knowledge of, or ability to learn, hospice regulations and reimbursement structures, including Medicare, Medicaid, and commercial payers.
• Strong technical ability.
• Ability to assess a patient’s clinical condition and contribute to development of a post-acute plan of care.
• Ability to travel and work flexible hours and days to meet patient needs.
• Ability to lift up to 35 pounds without assistance; patient-handling equipment and another associate are expected for patient lifts over 35 pounds or when the patient cannot assist.
• Ability to demonstrate knowledge of growth and development across the life span and provide care appropriate to patients’ age-specific needs.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Hospice experience.
• Sales experience.
• Familiarity with Epic.

Responsibilities

• Promote hospice services at partnered PAN/SNF facilities and build respectful relationships with physicians, nurses, social workers, care managers, and community partners.
• Attend huddles, capture meetings, discharge rounds, and outcome facilitation team meetings; serve as a resource on services available in the home.
• Collaborate with physicians, social workers, and care managers on complex cases to determine whether patient care needs can be met at home.
• Contact patients upon referral to explain agency service lines and ensure the plan of care meets hospice eligibility and regulatory requirements.
• Collect and record medical, social, and reimbursement information from hospital and post-acute settings to initiate home health services, including hospice, infusion, enteral, pediatric, DME, and RT services.
• Educate patients and hospital and post-acute providers about financial coverage and responsibility for ordered services, providing information before facility discharge when available.
• Follow hospice patients who are readmitted to a hospital or post-acute setting, as needed, to evaluate whether services should continue.
• Provide age-appropriate care and assess and interpret patient information in accordance with departmental policies and procedures.
• May participate in precepting new-hire training and orientation.
• May admit patients to hospice services, including obtaining history and physical information, implementing a care plan, and managing terminal-diagnosis signs and symptoms to promote comfort.
• Collaborate with the business development team and product line director to grow admissions and increase market share.
• Coordinate patient admissions and care, travel as needed, and adjust hours and days to meet patient needs.
• May train patients and families in the use of equipment such as enteral equipment and infusion pumps.
• May participate in processing referrals for the hospice program.
• Provide a positive patient experience and use service recovery and conflict resolution to promote collaboration among healthcare teammates, patients, and caregivers.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases.
• Career development and well-being programs; eligibility for listed programs may depend on FTE or employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level