Hospice Liaison

Advocate Health • Oak Lawn, IL

2d • $38 - $57

About The Position

The Hospice Liaison promotes hospice services at partnered post-acute and skilled nursing facilities in the South Chicago market. The role builds relationships with healthcare professionals and community partners, educates patients and providers about available services, and coordinates referrals and transitions to home-based care. The position requires a registered nurse with a valid driver's license and reliable transportation. It is part-time and PRN, with scheduling flexibility and a stated availability window of Monday through Friday, 8:30 a.m. to 5:00 p.m.; the posting also describes possible weekend and holiday rotations and travel to meet patient needs.

The liaison collects and records clinical, social, and reimbursement information to initiate services, helps ensure hospice eligibility and regulatory compliance, and explains financial coverage and responsibility. The role may include hospice admissions, care-plan implementation, symptom management, follow-up with patients readmitted to hospitals or post-acute settings, and collaboration with business development to support admissions and market growth. The position also requires age-appropriate patient care knowledge and may include precepting, referral processing, and training patients or families to use equipment.

The role typically requires two years of clinical nursing experience, including discharge planning and/or care management. Graduate education from an accredited nursing school and state nursing licensure are required; a BSN, hospice experience, sales experience, and familiarity with Epic are preferred. Physical requirements include lifting up to 35 pounds without assistance and using patient-handling equipment with another associate for heavier or otherwise unsupported patient lifts.

Requirements

• Registered Nurse license issued by the state in which the team member practices.
• Valid driver's license and reliable transportation.
• Graduate of an accredited school of nursing.
• Typically two years of clinical nursing experience with discharge planning and/or care management.
• Strong verbal and written communication skills, including the ability to interact in person, by phone, and virtually.
• Excellent organizational and critical-thinking skills.
• Knowledge of, or ability to learn, hospice regulations and reimbursement structures, including Medicare, Medicaid, and commercial payers.
• Strong technical ability.
• Ability to assess patient clinical conditions and contribute to development of post-acute care plans.
• Ability to provide a positive patient experience, service recovery, and conflict resolution.
• Ability to travel and maintain flexibility with hours and days to meet patient needs.
• Ability to lift up to 35 pounds without assistance; patient-handling equipment and another associate are expected for patient lifts over 35 pounds or when the patient cannot assist.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Hospice experience.
• Sales experience.
• Familiarity with Epic.

Responsibilities

• Promote hospice services at partnered PAN/SNF facilities and build relationships with physicians, nurses, social workers, care managers, and community partners.
• Attend huddles, capture meetings, discharge rounds, and outcome facilitation team meetings; serve as a resource on services available in the home.
• Collaborate on complex cases to determine whether patient care needs can be met in the home setting.
• Contact referred patients to explain agency service lines and ensure the plan of care meets hospice eligibility and regulatory requirements.
• Collect and record medical, social, and reimbursement information from hospital and post-acute settings to initiate home health services, including hospice, infusion, enteral, pediatric, DME, and RT services.
• Educate patients and providers about financial coverage and responsibility for ordered services, providing information before facility discharge when available.
• Follow hospice patients who are readmitted to hospital or post-acute settings when needed to evaluate continued service needs.
• Provide age-appropriate care and assess patient information to identify age-specific requirements.
• May precept and support new-hire training and orientation.
• May admit patients to hospice, obtain history and physical information, implement care plans, and manage terminal-diagnosis symptoms to promote comfort.
• Collaborate with the business development team and product line director to support admission growth and increase market share.
• Coordinate admissions and care as needed, travel to meet patient needs, and maintain flexibility with hours and days.
• May train patients and families to use equipment such as enteral equipment and infusion pumps.
• May process referrals for the hospice program.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits, subject to eligibility.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave, subject to eligibility.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible circumstances, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level