Hospice Liaison

Presbyterian Homes & Services•Roseville, MN

3d•$27 - $33

About The Position

The Hospice Liaison advances Presbyterian Homes & Services’ mission by building trusted relationships and providing non-clinical hospice education to PHS senior living communities, residents, families, and referral partners. This field-based role supports earlier identification of residents who may benefit from hospice and timely, informed consideration of services while respecting each individual’s freedom of choice. The liaison serves as an education and relationship resource for assigned communities and referral sources. The role works collaboratively with Campus Administrators, Clinical Administrators, Genevive primary care, Optage Home Health, hospice clinical leadership, and the centralized Access and Admissions team. The position reports to the Director of Business Development and covers assigned markets in Minnesota or Eastern Wisconsin. The Hospice Liaison provides non-clinical information and coordinates appropriate follow-up and handoffs, but does not participate in clinical assessments or eligibility decisions. Clinical questions are referred to the registered nurse team, while eligibility and admission decisions are directed through Access and Admissions and the appropriate hospice physician.

Requirements

Bachelor’s degree in healthcare, communications, business, or a related field preferred; equivalent experience in hospice, home care, senior living, or healthcare community relations may be accepted in lieu of a degree.
Two or more years of experience in hospice, home health, senior living, or healthcare outreach, education, or community relations preferred.
Working knowledge of the Medicare hospice benefit and hospice philosophy of care, including patient rights and informed decision-making; ability to describe services accurately without providing clinical advice or steering patient choice.
Valid driver’s license, reliable transportation, and ability to travel to PHS communities and referral sources across the assigned market in Minnesota or Eastern Wisconsin.
Excellent interpersonal, communication, and organizational skills.
Proficiency with Microsoft Office and other common computer programs.
Ability to read, write, speak, and understand English to communicate with all customers.
Demonstrated compatibility with PHS’ mission and operating philosophies.

Nice To Haves

Bachelor’s degree in healthcare, communications, business, or a related field.
Two or more years of experience in hospice, home health, senior living, or healthcare outreach, education, or community relations.

Responsibilities

Support earlier recognition of residents who may benefit from a hospice evaluation and facilitate timely, informed consideration of hospice services while respecting patient freedom of choice.
Participate in weekly community transition and at-risk huddles with Genevive primary care, Optage Home Health, and community leaders; recognize potential hospice needs, promote discussion of available services, and coordinate warm handoffs to Access and Admissions.
Build and maintain collaborative relationships with Campus Administrators, Clinical Administrators, and other stakeholders; monitor referral trends, identify education or follow-up opportunities, and conduct proactive outreach.
Provide accurate, mission-first, non-clinical education about the hospice benefit and Optage services to residents, families, and referral sources; refer clinical questions to the registered nurse team and direct eligibility and admission decisions through Access and Admissions and the appropriate hospice physician.
Conduct education, outreach, and relationship-building in a manner that supports informed decision-making, respects freedom of choice, and complies with anti-steering requirements and organizational policies.
Document outreach activities, huddle participation, referral trends, barriers, and follow-up actions in the designated system, and report regularly according to established expectations.
Develop and deliver scheduled hospice education for community leaders, team members, residents, families, and referral partners using approved materials adapted to each audience.
Partner with Access and Admissions and community teams to support timely referral follow-up, identify barriers or service gaps, and facilitate appropriate handoffs without participating in clinical assessments or eligibility decisions.
Maintain a consistent presence in assigned communities and develop outreach plans based on community needs, referral trends, and education and relationship-development opportunities.
Gather feedback from communities, residents, families, and referral partners; identify recurring questions, barriers, or service needs; and recommend improvements to education, communication, referral processes, and customer experience.

Benefits

Health and dental insurance, including applicable HSA and FSA options, for eligible full-time employees working at least 30 hours per week.
Employer contribution to HSA for eligible health plans.
Life insurance (AD&D) for eligible full-time employees working at least 30 hours per week.
Retirement plan with eligibility for an employer match for eligible full-time employees working at least 30 hours per week.
Holiday pay and extended sick for eligible full-time employees working at least 30 hours per week.
Vision insurance for eligible part-time employees working 20–29 hours per week.
Voluntary short-term and long-term disability coverage for eligible part-time employees working 20–29 hours per week.
Accident and hospitalization coverage for eligible part-time employees working 20–29 hours per week.
Education assistance programs for eligible part-time employees working 20–29 hours per week.
Accrued paid time off for all employees.
Same-day pay for all employees.
Employee assistance program (EAP) for all employees.
College partnership educational discounts for all employees.
Access to Learn to Live Resources for all employees.