Hospice Intake Coordinator

Madrona Hospice Care•San Rafael, CA

24d

About The Position

The Hospice Intake Coordinator coordinates new patient referrals and supports the admission process from initial referral through handoff to the clinical team. The role serves as a key point of contact for referral sources, patients, families, and healthcare professionals. The ideal candidate is organized, compassionate, detail-oriented, and able to manage multiple priorities while ensuring referrals are processed accurately and promptly. A successful coordinator processes referrals efficiently, communicates clearly with referral sources and internal teams, follows up on outstanding documentation, and helps patients and families experience a smooth, compassionate transition into hospice care.

Requirements

High school diploma or equivalent.
At least 1 year of experience in healthcare administration, medical office support, patient intake, or a related role is preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Basic computer skills, including email, data entry, and Microsoft Office.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Strong attention to detail when handling patient information and documentation.
Ability to maintain patient confidentiality and follow HIPAA requirements.
Professional and compassionate communication with patients, families, and healthcare providers.
Ability to work independently and as part of a team.
Comfort using computers, electronic medical records, email, and Microsoft Office or similar tools.

Nice To Haves

Additional healthcare education.
Previous experience in healthcare administration, medical records, patient intake, admissions, or referral coordination.
Hospice, home health, hospital, or skilled nursing facility experience.
Knowledge of hospice referral and admission workflows.
Experience verifying insurance information and coordinating medical documentation.
Experience with electronic medical record (EMR) systems.
Familiarity with insurance verification, medical records, and referral processing.
Ability to prioritize urgent requests and follow up consistently.
Strong problem-solving skills and a patient-centered approach.

Responsibilities

Receive, review, and process hospice patient referrals from hospitals, physicians, skilled nursing facilities, and other referral sources.
Collect and verify patient information, medical records, referral documentation, and other required paperwork.
Enter and maintain accurate patient information in the electronic medical record (EMR) and other systems.
Communicate with referral sources, patients, families, and internal teams regarding referral status and next steps.
Coordinate with clinical staff to support timely patient evaluations and admissions.
Track pending referrals, follow up on missing documents, and communicate outstanding needs.
Verify insurance information and assist with eligibility checks according to company procedures.
Maintain confidentiality and comply with HIPAA requirements and company policies.
Monitor referral activity and maintain accurate records, reports, and intake documentation.
Escalate urgent referrals, incomplete documentation, and potential admission delays to appropriate team members.
Provide professional, compassionate service to patients and families during the referral process.