Hospice & Home Care Liaison

Dover Hospice•Woodridge, IL

3d•$85,000 - $95,000

About The Position

The Hospice & Home Care Liaison promotes patients’ physical, personal, and emotional well-being while working with Dover Health teams to support patients in returning to their maximum possible level of self-care and independence. The role develops and implements marketing plans for the company’s service area, builds relationships with referral sources, coordinates referrals across Dover Health services, and provides outreach, education, and initial information to patients and families. The position involves frequent local travel and work in patient homes, care settings and facilities, and office settings. The employee may encounter varied home environments and potential infectious conditions and must follow Dover Health safety requirements. The position also requires participation in team activities and ongoing training and education.

Requirements

At least one year of experience in marketing, nursing, or social work interacting with health agencies.
Licensed driver with a current and valid driver’s license, clear driving record, reliable transportation, and current liability auto insurance.
Willingness to travel locally and occasionally overnight.
Ability to communicate well verbally and in writing.
Ability to work well with others, take direction from management, and take initiative to meet patients’ needs.
Self-motivated, with the ability to accomplish identified goals and a strong sense of accountability for results.
Proficiency with internet browsers, Microsoft Office programs including Outlook, Excel, Word, and Publisher, electronic health records systems, and applicable HR systems.
Commitment to Dover Health’s mission and values.
Ability to meet the role’s physical demands, including occasional standing, movement, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving up to 50 pounds independently or up to 200 pounds with assistance.
Compliance with Dover Health safety requirements and use of designated personal protective equipment as required.
Successful completion of a background check and drug screening, and participation in required health assessments.

Nice To Haves

Clinical license and experience.
Hospice experience.

Responsibilities

Analyze the company’s service area and identify target markets.
Visit physicians’ offices, hospitals, assisted living facilities, skilled nursing facilities, and other potential referral sources to present agency credentials and obtain patient referrals.
Analyze the company’s strengths and weaknesses, past and current marketing data, service lines, and patient-company relationships.
Develop a marketing plan that identifies priorities and reasonable timelines, implement it, and regularly review and evaluate the analysis and plan.
Coordinate referrals through Dover Health services.
Attend IDG meetings as appropriate.
Serve as the first contact for clinical referral sources.
Provide initial informational meetings with patients and/or families.
Assist office staff with obtaining signatures and updates as needed.
Provide community outreach and education.
Participate in discharge planning as needed.
Assess patients’ and family members’ ability to cope with the patient’s dying.
Consult with health team members about social, emotional, and environmental factors related to patients’ health problems.
Help patients use resources available to their families and in the community.
Participate in staff activities that foster teamwork, unity, and morale.
Stay current with required training and ongoing education and pursue continuous learning.